Job summary
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary.
The successful candidates will be required to work a rotation of shifts across both sites, including early's, late's, and nights over 7 days a week including bank holidays (unsocial hours worked attract an enhanced pay in addition to basic salary).
This is a challenging yet rewarding role working as the first point of contact for patients coming into our Emergency Departments. The successful candidate will need to be enthusiastic, motivated and have the confidence to deal with a range of situations and queries.
The successful candidates will have a flexible approach to working, excellent interpersonal and communication skills and be able to provide an excellent patient experience. Please see the job description and the person specification for further details.
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager - natalie.owen@cht.nhs.uk
Main duties of the job
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
About us
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery. The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others
Job description
Job responsibilities
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patients privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Job description
Job responsibilities
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patients privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Person Specification
Qualifications/Training
Essential
- English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
- Willingness to undertake any training or development relevant to the role
Desirable
- Customer focused training already undertaken
Knowledge, experience & expertise
Essential
- An awareness of the importance of maintaining patient confidentiality at all times.
- Experience of working within in a customer focused setting
- Previous clerical experience in an office/admin/reception environment
- Motivation to develop the role and themselves within the role
- Excellent computer skills with knowledge of Microsoft packages
- Problem solving skills
- Ability to prioritize and meet deadlines
- Good organisational skills
- Be innovative and proactive
- To be able to ensure Quality Assurance throughout the Service Delivery process
- Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures.
- Highly motivated
- Helpful manner
Desirable
- Experience of working within an office-based NHS setting
- Knowledge of the Cerner EPR system including Knowledge of the booking process
Communication & relationships
Essential
- Good communication written and verbal skills
- Ability to work effectively as part of a team to deliver the service
Person Specification
Qualifications/Training
Essential
- English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
- Willingness to undertake any training or development relevant to the role
Desirable
- Customer focused training already undertaken
Knowledge, experience & expertise
Essential
- An awareness of the importance of maintaining patient confidentiality at all times.
- Experience of working within in a customer focused setting
- Previous clerical experience in an office/admin/reception environment
- Motivation to develop the role and themselves within the role
- Excellent computer skills with knowledge of Microsoft packages
- Problem solving skills
- Ability to prioritize and meet deadlines
- Good organisational skills
- Be innovative and proactive
- To be able to ensure Quality Assurance throughout the Service Delivery process
- Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures.
- Highly motivated
- Helpful manner
Desirable
- Experience of working within an office-based NHS setting
- Knowledge of the Cerner EPR system including Knowledge of the booking process
Communication & relationships
Essential
- Good communication written and verbal skills
- Ability to work effectively as part of a team to deliver the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
