Job summary
To be responsible for the operational management and the effective and efficient delivery of the BLOSM service provided within the Medicine Division covering in support of the BLOSM Service Lead, General Manager and Clinical Director, ensuring effective coordination and management of budgets and agreed national or local performance objectives and contracts.
Main duties of the job
The Operational Manager (OM) will manage staff and departmental heads of service and will work in partnership with the BLOSM Service Lead, General Manager and Clinical Director on business planning and the development and continuous improvement of patient care processes. Appropriate working relationships will be established with colleagues in other directorates within the Division with whom their service interacts and with external bodies, such as General Managers within other Divisions, tertiary centres and clinical networks, for the fulfilment of particular service issues. The post holder will work with colleagues within the corporate directorates (e.g. Nursing, Human Resources, Finance, Risk Management, Estates and Facilities) as necessary. The post holder will ensure relevant Department of Health strategies are in place and processes for targets to be met are in place and monitored.
About us
Calderdale and Huddersfield NHS Foundation Trust is a dynamic and successful organisation with a strong organisational and personal development focus. With over 6000 employees and a turnover of £343 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery.
The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others.
Job description
Job responsibilities
Please see attached job description and person specification for full detailed job description and the main responsibilities of this post.
Job description
Job responsibilities
Please see attached job description and person specification for full detailed job description and the main responsibilities of this post.
Person Specification
Qualifications/Training
Essential
- Degree level or equivalent qualification/equivalent level of experience
Desirable
- NMC Registration
- Safeguarding Adults & Children Level 3 Compliance
- Recognised management qualification
- Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes
Knowledge, experience & expertise
Essential
- Experience in an operational/patient care management post within the NHS
- Evidence of excellence innovation and achievement in practice
- Experience of dealing with Senior Medical/Nursing staff
- Has knowledge and experience working with community services to support the development of referral pathways from ED.
- Has an in depth understanding of the principles of trauma informed practice and can evidence examples of this within their own practice.
- Evidence of continuous professional development
- Able to deal effectively with challenging or sensitive staff issues e.g. performance, within trust processes and legislative frameworks
- Able to use a range of management styles as appropriate, including a coaching style
Desirable
- Evidence significant knowledge and expertise around safeguarding issues and be comfortable teaching safeguarding adults & children to ED colleagues.
- Evidence of sound appreciation and achievement in management of financial targets and budgetary management; operational/business planning and contract monitoring
- Experience within the last 2 years of working within an Emergency Department and can evidence leading/managing a team within EDDXX
- Evidence of successful operational leadership and effective involvement in change management
- Evidence of successful involvement in production of clear business plans
Communication & Relationships
Essential
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
- Has experience working with Children and Young People in crisis.
- Displays a strong motivation and commitment to success
- High level of verbal communication skills, including the ability to make effective formal presentations and informal approaches to a wide range of audiences
- High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing and investigating complaints/incidents
- Treats all people equally and with respect
- Ensures personal, professional behavior and integrity at all times
Person Specification
Qualifications/Training
Essential
- Degree level or equivalent qualification/equivalent level of experience
Desirable
- NMC Registration
- Safeguarding Adults & Children Level 3 Compliance
- Recognised management qualification
- Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes
Knowledge, experience & expertise
Essential
- Experience in an operational/patient care management post within the NHS
- Evidence of excellence innovation and achievement in practice
- Experience of dealing with Senior Medical/Nursing staff
- Has knowledge and experience working with community services to support the development of referral pathways from ED.
- Has an in depth understanding of the principles of trauma informed practice and can evidence examples of this within their own practice.
- Evidence of continuous professional development
- Able to deal effectively with challenging or sensitive staff issues e.g. performance, within trust processes and legislative frameworks
- Able to use a range of management styles as appropriate, including a coaching style
Desirable
- Evidence significant knowledge and expertise around safeguarding issues and be comfortable teaching safeguarding adults & children to ED colleagues.
- Evidence of sound appreciation and achievement in management of financial targets and budgetary management; operational/business planning and contract monitoring
- Experience within the last 2 years of working within an Emergency Department and can evidence leading/managing a team within EDDXX
- Evidence of successful operational leadership and effective involvement in change management
- Evidence of successful involvement in production of clear business plans
Communication & Relationships
Essential
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
- Has experience working with Children and Young People in crisis.
- Displays a strong motivation and commitment to success
- High level of verbal communication skills, including the ability to make effective formal presentations and informal approaches to a wide range of audiences
- High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing and investigating complaints/incidents
- Treats all people equally and with respect
- Ensures personal, professional behavior and integrity at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
