MS DMT Neurology Co-ordinator

Job description

Job responsibilities

The postholder will:

The post-holder will co-ordinate activity within the Neurology Team for MS patients, specifically Disease Modifying Treatment patients.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Utilise advanced level IT skills to create reports, analyse data, compile spreadsheets and presentations.

Responsible for communicating effectively with service users and their families.

To deal in a professional, helpful and sensitive manner with service users, staff and other agencies by telephone or face to face, taking messages, resolving concerns, advising service users about visits, referring other issues as appropriate and answering routine enquiries.

To keep an up to date and strict database of DMT MS patients, ensuring that actions have been taken in relation to blood requests, blood results, monitoring and ensuring that follow up appointments are booked, all to ensure patient safety.

Delivering consistent access to the service, triaging and escalating patient and staff enquires to the department and liaising with the nurse specialists as appropriate.

To extract and collate information for audit and service development/improvement specifically in relation to MS patients who have been prescribed DMT medication.

Responsible for maintaining effective communication channels across both sites, linking with key departments, MS consultants, Leeds Trust MS Service, and healthcare professionals.

Accurately monitoring each DMT MS patient journey to ensure appropriate care.

Supporting the delivery of information to ensure that all MS patients and their carers receive appropriate verbal/written communications in a timely manner.

Document and monitor all aspects of care coordination and service delivery

Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to care.

To organise and book patients into appropriate MS clinic slots on the EPR.

Project manage patient education events and educational sessions internally and externally including regional forums for MS specialist nurses.

Actively participate in the provision of routine information and advice and refer patients to appropriate agencies in both primary and secondary care as directed by the MS specialist nurses and MS consultants.

To prioritise workload on a daily basis and deal with the competing demands of the integrated community teams..

Be responsible for updating and maintaining databases to track service users case management.

Responsible for advising line managers of nurse specialist sick leave and arrange transfer of patients accordingly.

Record and monitor, electronically and manually, all neurology nurses leave, such as annual leave, professional leave, study leave etc.

Person Specification

Qualifications/Training

Essential

• Extensive working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• NVQ Administration/Customer Service Level 3 or equivalent level of proven experience/knowledge
• English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
• Willingness to undertake any training or development relevant to the role

Knowledge, experience & expertise

Essential

• Evidence of working in an administrative role
• Evidence of a role working with the general public
• Evidence of working within multi-professional teams
• Experience in the use of data management
• Developing and introducing new practices
• Insight into roles and responsibilities of the post
• Good working knowledge of outlook, word, advanced excel, power point, access
• Creating and maintaining efficient administrative systems

Desirable

• Knowledge of medical terminology
• Evidence of working within the NHS

Communication amd relationships

Essential

• Good interpersonal skills
• Ability to be sensitive and considerate with sensitive information
• Ability to prioritise and organise own workloads
• Ability to work within deadlines
• Ability to multitask
• Contribute to the team development and be proactive with change
• Commitment to continuing professional development
• Flexible approach dependent on the needs of the service

Desirable

• Ability to deal with challenging and emotional situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Huddersfield Royal Infirmary

Acre Street

Huddersfield

HD3 3EA

Employer's website

https://www.cht.nhs.uk (Opens in a new tab)