Job summary
Senior Office 365 Applications Specialist
Are you passionate about driving innovation and transforming the way organisation work through technology? We're looking for an experienced Senior Office 365 Applications Specialist to join our dynamic team and play a pivotal role in shaping the future of collaboration and productivity within The Health Informatics Service (THIS) and its customers.
In this role, you will:
- Collaborate with business and technology teams to guide organisations through their Microsoft 365 migration journey and unlock the full potential of their investment in this powerful platform.
- Serve as a trusted adviser to managers and teams, helping them adopt new ways of working by recommending and implementing solutions tailored to their needs.
What you'll do:
- Act as a technical escalation point, displaying leadership and expertise in resolving complex incidents, requests, and problems.
- Provide hands-on Microsoft 365 administration and empower end-users through training, knowledge transfer, and ongoing support.
- Support technical teams, ensuring the smooth operation and maintenance of the Microsoft 365 platform.
If you're ready to lead the way in driving user adoption and delivering transformative Microsoft 365 solutions, we'd love to hear from you!
Main duties of the job
- Taking advice and guidance from the Cloud Technology Officer and acting on requirements set out by deliverable scopes of works coming from the Technology and Business Offices.Advising customers on best utilisation and setups of office 365 technologies, such as Teams, One Drive, Intune, including mobile devices, SharePoint, Exchange Online.Responsible for ensuring the technical elements of DCB1596 is maintained, including managing / working with external testing procedures.Working closely with End User computing and IT Security teams to ensure that any changes made are subject to change control procedures and agreement with such teams.Work with IT Data protection teams ensuring that any new technology in use that may require longer term retention is covered by supporting backup technology and understand how such data can be recovered by such technology and in accordance with Information Governance and data records management policy.oEnsuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability.Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions and access etc.) and working with the Web Development team for identity customisation's where required.Assist in the administration and support an enterprise-level Microsoft Exchange Online, Teams, OneDrive infrastructure, mobile access etc.
About us
The Health informatics is a division of Calderdale & Huddersfield NHS Foundation Trust - The Trust employs more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
- Collaborate with business and technology teams to guide organisations through their Microsoft 365 migration journey and unlock the full potential of their investment in this powerful platform.
- Serve as a trusted adviser to managers and teams, helping them adopt new ways of working by recommending and implementing solutions tailored to their needs.
- Be a key contributor in transformation programs, working alongside CHFT and THIS customer leads, architects, and stakeholders to design and deliver impactful technology solutions.
- Partner with IT leadership, technical colleagues, and the Programme Management Office to ensure that Microsoft 365 solutions align with strategic business objectives and drive user adoption.
What youll do:
- Act as a technical escalation point, displaying leadership and expertise in resolving complex incidents, requests, and problems.
- Provide hands-on Microsoft 365 administration and empower end-users through training, knowledge transfer, and ongoing support.
- Support technical teams, ensuring the smooth operation and maintenance of the Microsoft 365 platform.
Please read the full job specification for a more detailed description of the position.
Job description
Job responsibilities
- Collaborate with business and technology teams to guide organisations through their Microsoft 365 migration journey and unlock the full potential of their investment in this powerful platform.
- Serve as a trusted adviser to managers and teams, helping them adopt new ways of working by recommending and implementing solutions tailored to their needs.
- Be a key contributor in transformation programs, working alongside CHFT and THIS customer leads, architects, and stakeholders to design and deliver impactful technology solutions.
- Partner with IT leadership, technical colleagues, and the Programme Management Office to ensure that Microsoft 365 solutions align with strategic business objectives and drive user adoption.
What youll do:
- Act as a technical escalation point, displaying leadership and expertise in resolving complex incidents, requests, and problems.
- Provide hands-on Microsoft 365 administration and empower end-users through training, knowledge transfer, and ongoing support.
- Support technical teams, ensuring the smooth operation and maintenance of the Microsoft 365 platform.
Please read the full job specification for a more detailed description of the position.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Educated to Master's Degree standard or equivalent level of knowledge acquired through experience.
- Attendance of Microsoft Lead courses in appropriate subjects surrounding Office 365 Technology
- Evidence of continuing professional development.
- Willingness to undertake professional training relating to the role.
Desirable
- Associated Microsoft qualifications in the Office 365 technology.
- ITIL Foundation
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Significant practical experience on technical aspects of Microsoft 365 deployments at the enterprise level
- Have a range of both technical and business focused skills and experience
- Extensive knowledge in O365 technologies with experience of two or more of the following: Exchange, SharePoint, One Drive for Business, Teams.
- Significant experience of Power Automate, MS Forms, Bookings
- Extensive experience of O365 management tools for example, Intune, Azure, AAD, and the other O365 management portals
- Experience in managing and supporting; OneDrive, Teams, OneNote, Yammer, etc.
- High level demonstrable experience in managing and supporting; SharePoint/Intune implementations, migration and administration functions
- Experience administering O365, Exchange, Azure Active Directory, Teams, OneDrive and SharePoint environment
- Experience with data sovereignty situations and options to comply
- Experienced in providing technical support to IT teams and end-user support to individuals, and previous experience of liaising with Microsoft Premier Support personnel.
- Experience with PowerShell Scripting
- Ability to understand and implement all elements of NHS Digital's DCB1596 as it evolves.
- Good understanding of Office 365 licensing, and features enabled by each tier
- Able to manage conflict and complexity
- Ability to deal with complex queries trust wide and analyse and resolve issues for service users on specialist Software and technical equipment.
- Provide practical training to clinicians/consultants with on-going use of systems; provide support in technological advancements and up to date Training material
- Awareness of security and the need to keep systems up to date and securely patched in line with the organisations IT policies
- Able to influence others and negotiate and agree priorities
- Personal time management
- Willing to learn new skills
- Flexible approach to work and a "can do" attitude
- Ability to document complex installations so less skilled staff can learn and support more complicated systems
- Ability to act and is given freedom to work without reference to manager, relating to resolution fixes and system outages, checking interfaces and messages / error logs and escalating as appropriate.
- Advanced Keyboard use and use of Microsoft Office Tools to provide accurate information for use in system migrations data migrations and report writing to provide highly accurate and up to date information.
- Able to manage conflict and complexity
- Able to Manage own work to deliver agreed programmes on time and in full.
- Able to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health.
- Highly developed specialised knowledge in office 365 through experience and additional study
- Knowledge of previous system testing methods without impacting live environments
Desirable
- Forward planning to support your Personal/Professional Development Plan (PDP).
- Knowledge of e-mail security such as SPF, DKIM and DMARC, MTA-STS, TLS-RPT
- Extensive knowledge of enterprise backup systems in particular Commvault Simpana Version 11 and upwards, or Veeam / Barracuda. Including backup and restore procedures, impact on performance and end user experience.
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Ability to establish relationships, maintain contact and communicate effectively with people from a wide variety of backgrounds and with people at all levels in the organisation where expert opinions may differ
- Communicate with peers and internal support teams with understanding and in a timely manner
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Educated to Master's Degree standard or equivalent level of knowledge acquired through experience.
- Attendance of Microsoft Lead courses in appropriate subjects surrounding Office 365 Technology
- Evidence of continuing professional development.
- Willingness to undertake professional training relating to the role.
Desirable
- Associated Microsoft qualifications in the Office 365 technology.
- ITIL Foundation
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Significant practical experience on technical aspects of Microsoft 365 deployments at the enterprise level
- Have a range of both technical and business focused skills and experience
- Extensive knowledge in O365 technologies with experience of two or more of the following: Exchange, SharePoint, One Drive for Business, Teams.
- Significant experience of Power Automate, MS Forms, Bookings
- Extensive experience of O365 management tools for example, Intune, Azure, AAD, and the other O365 management portals
- Experience in managing and supporting; OneDrive, Teams, OneNote, Yammer, etc.
- High level demonstrable experience in managing and supporting; SharePoint/Intune implementations, migration and administration functions
- Experience administering O365, Exchange, Azure Active Directory, Teams, OneDrive and SharePoint environment
- Experience with data sovereignty situations and options to comply
- Experienced in providing technical support to IT teams and end-user support to individuals, and previous experience of liaising with Microsoft Premier Support personnel.
- Experience with PowerShell Scripting
- Ability to understand and implement all elements of NHS Digital's DCB1596 as it evolves.
- Good understanding of Office 365 licensing, and features enabled by each tier
- Able to manage conflict and complexity
- Ability to deal with complex queries trust wide and analyse and resolve issues for service users on specialist Software and technical equipment.
- Provide practical training to clinicians/consultants with on-going use of systems; provide support in technological advancements and up to date Training material
- Awareness of security and the need to keep systems up to date and securely patched in line with the organisations IT policies
- Able to influence others and negotiate and agree priorities
- Personal time management
- Willing to learn new skills
- Flexible approach to work and a "can do" attitude
- Ability to document complex installations so less skilled staff can learn and support more complicated systems
- Ability to act and is given freedom to work without reference to manager, relating to resolution fixes and system outages, checking interfaces and messages / error logs and escalating as appropriate.
- Advanced Keyboard use and use of Microsoft Office Tools to provide accurate information for use in system migrations data migrations and report writing to provide highly accurate and up to date information.
- Able to manage conflict and complexity
- Able to Manage own work to deliver agreed programmes on time and in full.
- Able to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health.
- Highly developed specialised knowledge in office 365 through experience and additional study
- Knowledge of previous system testing methods without impacting live environments
Desirable
- Forward planning to support your Personal/Professional Development Plan (PDP).
- Knowledge of e-mail security such as SPF, DKIM and DMARC, MTA-STS, TLS-RPT
- Extensive knowledge of enterprise backup systems in particular Commvault Simpana Version 11 and upwards, or Veeam / Barracuda. Including backup and restore procedures, impact on performance and end user experience.
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Ability to establish relationships, maintain contact and communicate effectively with people from a wide variety of backgrounds and with people at all levels in the organisation where expert opinions may differ
- Communicate with peers and internal support teams with understanding and in a timely manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
The Health Informatics Service
Unit 13 Ainley Industrial Estate
Elland
HX5 9JP
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
