Senior Data Network Analyst

Job description

Job responsibilities

• To provide third line support for Network Infrastructure / connectivity for Systems across all sites with support from senior Network Team staff.
• To adhere to all system documentation and to update as required.
• Investigate IM&T telephony issues, analyse and choose the best option to resolve the issue with guidance from Network Team
• To give advice, as required, on the network elements of new systems which are proposed, being procured or being implemented, specifically to ensure that when installed they can be easily and safely supported.
• Provide training for other staff & customers in connecting devices to the network.
• Create and develop How To documents to enable customers and staff to install and manage their own devices to improve user experience.
• Freedom to work independently to complete workload, but refer to line manage when required/appropriate.
• To liaise with third party support contractors, and to bring any issues relating to their performance to the attention of the IM&T Service Manager Network Telecoms and Collaboration as appropriate
• Occasional work within HM Prison establishments which require post holder to apply for Counter Terrorism Clearance.
• May be required to work outside normal hours to facilitate system maintenance / upgrades or project work on an ad hoc basis.
• Taking part in an out of hours on call rota providing network cover for systems and user connectivity.

Person Specification

QUALIFICATIONS / TRAINING

Essential

• Educated to degree level or having equivalent relevant experience working to support a large multi-site data network and hardware
• Good level of education GCSE level Maths, English
• Commitment to continuing professional developmen
• Demonstratable competency undertaking mandatory training

Desirable

• ITIL qualification
• Qualification in networking
• Training in Cisco systems

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential

• Significant experience of operating a range of recent operating systems on computers and network switches, cores and firewalls
• Excellent understanding and experience of troubleshooting of networking LAN / WAN protocols (in particular TCPIP)
• Good working knowledge of available infrastructure systems.
• Significant experience of working with a technology infrastructure team
• Experience of managing 3rd party contractors whilst on site
• Significant experience in working in the NHS or other large organisations
• Working knowledge of Network Architecture and infrastructure
• Ability to take complex system configuration and relay this in a simplified way to other non technical staff / customers
• n depth knowledge of Vlan configuration and associated switch configuration
• Good working knowledge of configuring firewalls
• Knowledge and expertise in Wifi networks
• Awareness of confidentiality and security standards associated with network systems
• Ability to draw out theory into Diagrams using software eg Visio

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential

• Excellent communication and organisational skills
• Ability to work without direct supervision and follow procedural guidelines
• Ability to advise and support customers at all levels within organisation
• Ability to work on own initiative and within a team
• Ability to handle many different tasks at once through planning and organising workload
• Enthusiastic and committed to make changes which will deliver benefits in patient care
• Advanced keyboard skills - inputting complex technical data into systems
• Ability to logically analyse facts and information to allow a resolution for a given problem to be successfully implemented.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Unit 13

Elland

HX5 9JP

Employer's website

https://www.cht.nhs.uk (Opens in a new tab)