Community Receptionist/Administration Assistant

Job description

Job responsibilities

• Deliver all reception, telephone and administrative duties in a courteous and friendly manner including efficient and timely message taking.
• Book patients into clinics using electronic booking systems, (SystmOne, Cerner EPR) and process discharge referrals.
• Responsibility for booking rooms within the health centre and assist with the preparation of meeting rooms as required.
• Liaising with parents/carers when ordering special equipment.
• Carry out fire warden duties for community sites.
• General administrative duties: including; processing discharge referrals, sending and receiving emails, photocopying, filing, archiving, scanning and handling other correspondence promptly and efficiently.
• Use a range of software programmes to produce, maintain and distribute documents, including reports, spreadsheets, databases and presentations.
• Communicate with patients, the public and staff from other parts of the trust on a wide range of issues; always presenting an efficient, courteous and empathetic manner.
• Order and take delivery of clinical and stationery supplies, including stock taking where necessary.
• Input data on to SystmOne and extract data from Cerner (EPR) as required.
• Liaise with, where appropriate, all internal and external organisations, (e.g. GPs, Facilities Management Contractor).
• Maintain strict confidentiality in conjunction with the Data Protection Act.
• Be willing to work flexibly.

Person Specification

Qualifications

Essential

• GCSE's grade A - C English and Maths
• ECDL or Microsoft package
• Good standard of general education

Desirable

• Word Processing RSA II or equivalent
• Administration or Customer Service Level 2

Training

Essential

• Commitment to ongoing training and development

Desirable

• Office/administration specific training course(s)

Experience

Essential

• Experience of working with the general public
• 12 months experience in an admin/customer service related role
• Good written and verbal skills
• Good keyboard skills (Word, Excel)
• Experience of working in a busy reception/office environment

Desirable

• Experience of working within NHS

Special Knowledge/ Expertise

Essential

• Understanding of Confidentiality and Data Protection
• Email and electronic diary systems
• Ability to communicate effectively at all levels

Desirable

• Knowledge of NHS or other public/voluntary sector bodies

Practical/Intellectual Skills/Personal Qualities

Essential

• Strong team working skills
• Good oral, verbal and written communication skills
• Good organisational skills
• Ability to work under pressure
• Flexibility
• Able to work on own and as part of a team, to prioritise workload and work to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Broad Street Plaza

51 Northgate

Halifax

HX1 1YA

Employer's website

https://www.cht.nhs.uk (Opens in a new tab)