Job summary
The Account manager role has two specific functions; a specific focus on client relationship management, providing a single point of contact for our customers, ensuring that the products and services offered by THIS meet all existing and future IM&T requirements. There is also a focus required to generate new business within the THIS portfolio of services. Working regularly to generate new opportunities and leads and actively working to conversion and in turn generating recurrent revenue for the future.
The post holder will have overall responsibility and accountability for a portfolio of THIS's customer contracts across local, regional and national levels. The postholder will be a member of the Management Team providing direction and support to a number of key business priorities within the directorate.
Main duties of the job
The post holder will have overall responsibility and accountability for a portfolio of THIS's customer contracts across local, regional and national levels. The postholder will be a member of the Management Team providing direction and support to a number of key business priorities within the directorate.
The post holder will ensure professionalism and commercialisation are embedded values within the organisation as well as providing management and advice to customer organisations in relation to IM&T provision and development, including best practice advice and guidance relating to all aspects of IM&T service and delivery.
The post holder will be a member of the Service Delivery Team and will have responsibility and accountability for all aspects of commercial and financial activity for our customers, including provision of proposal and quotations, achievement of budgets and income targets, liaising with the relevant procurement departments to secure purchase orders, liaising with the relevant suppliers, managing the contract as well as responding to formal tenders as/where appropriate.
There will be a high level of customer service experience required for this role, commercial awareness and ability to achieve targets, as well as the ability to direct Board Members and Managers at a strategic level.
The post holder will support the Commercial Director of Informatics by delivering the THIS Commercial and Service Delivery Strategy.
About us
Calderdale & Huddersfield NHS Foundation Trust is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for Service Delivery.
The Health Informatics Service is an innovative, collaborative NHS organisation providing digital and IT services to health and care providers across the UK in primary, secondary and third sectors. Our tried and trusted solutions have been developed and refined by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers.
Job description
Job responsibilities
Provide dedicated support and guidance for IT related matters to our portfolio of customers and work to understand the ongoing strategic direction and assist in the implementation of these initiatives.
Work to support the Primary Care IT Operational Manager and Directors within supported organisations, while remaining aligned to internal support operations to ensure knowledge transfer and internal working relationships are maintained.
See job description for further details
Job description
Job responsibilities
Provide dedicated support and guidance for IT related matters to our portfolio of customers and work to understand the ongoing strategic direction and assist in the implementation of these initiatives.
Work to support the Primary Care IT Operational Manager and Directors within supported organisations, while remaining aligned to internal support operations to ensure knowledge transfer and internal working relationships are maintained.
See job description for further details
Person Specification
Qualifications
Essential
- Educated to degree standard or equivalent experience and a track record of sustained levels of outstanding achievement.
- Leadership/management qualification or relevant experience
Desirable
- Degree or professional qualification relevant to this role, i.e. IM&T or Health Informatics related subject
- Professional Project Management Qualification i.e. PRINCE2
- ITIL Framework Qualification or equivalent level of knowledge acquired through experience
Experience
Essential
- An account manager/service delivery position within a large public/private sector organisation
- Must be able to demonstrate a recent successful and significant record of achievement in sales
- Budget management experience, utilising standard financial budgetary controls
- Demonstrable experience of presenting information and influencing staff, including managers
- Experience of commercial acumen
Desirable
- Experience of working across a complex range of health or social care organisations
- An understanding of corporate governance and risk management systems and processes
- Account and Contract management experience within the NHS
- Broad understanding of the NHS and of a shared business model
- Demonstrable record in managing and delivering projects
- Experience of resource management within a complex organisation
- Evidence of practical experience of risk identification and management techniques
Training
Essential
- Evidence of continuing professional development
- Willingness to undertake professional training relating to the role
Desirable
- Forward planning to support your Personal/Professional Development Plan (PDP)
- Customer Service Training
Special Knowledge/ Expertise
Essential
- Strong and effective leadership skills
- Strong team player and be able to establish and maintain strong relationships
- Flexible approach to work self-motivated and able to work on own initiative with minimum supervision and be able to handle many different competing priorities at once
- Able to negotiate and agree priorities
- Able to manage conflict and complexity and deal with difficult situations effectively and calmly
- Excellent interpersonal skills. Able to effectively communicate with all levels of staff both verbally and in writing
- Excellent organisational and time management skills
- Ability to identify business opportunities
- Ability to source, assimilate and analyse extremely complex data and information relating to wide range of services and translate into an easily understood format
- IT skills and use of database
Person Specification
Qualifications
Essential
- Educated to degree standard or equivalent experience and a track record of sustained levels of outstanding achievement.
- Leadership/management qualification or relevant experience
Desirable
- Degree or professional qualification relevant to this role, i.e. IM&T or Health Informatics related subject
- Professional Project Management Qualification i.e. PRINCE2
- ITIL Framework Qualification or equivalent level of knowledge acquired through experience
Experience
Essential
- An account manager/service delivery position within a large public/private sector organisation
- Must be able to demonstrate a recent successful and significant record of achievement in sales
- Budget management experience, utilising standard financial budgetary controls
- Demonstrable experience of presenting information and influencing staff, including managers
- Experience of commercial acumen
Desirable
- Experience of working across a complex range of health or social care organisations
- An understanding of corporate governance and risk management systems and processes
- Account and Contract management experience within the NHS
- Broad understanding of the NHS and of a shared business model
- Demonstrable record in managing and delivering projects
- Experience of resource management within a complex organisation
- Evidence of practical experience of risk identification and management techniques
Training
Essential
- Evidence of continuing professional development
- Willingness to undertake professional training relating to the role
Desirable
- Forward planning to support your Personal/Professional Development Plan (PDP)
- Customer Service Training
Special Knowledge/ Expertise
Essential
- Strong and effective leadership skills
- Strong team player and be able to establish and maintain strong relationships
- Flexible approach to work self-motivated and able to work on own initiative with minimum supervision and be able to handle many different competing priorities at once
- Able to negotiate and agree priorities
- Able to manage conflict and complexity and deal with difficult situations effectively and calmly
- Excellent interpersonal skills. Able to effectively communicate with all levels of staff both verbally and in writing
- Excellent organisational and time management skills
- Ability to identify business opportunities
- Ability to source, assimilate and analyse extremely complex data and information relating to wide range of services and translate into an easily understood format
- IT skills and use of database
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
