Berkshire Healthcare Foundation Trust

Neurodiversity Administrator

The closing date is 22 April 2026

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Job summary

We have a wonderful Band 3 opportunity to work as a part time (22.5hours)Administrator in our Neurodiversity Service which sits within the Children,Family and All Age Services. This role will be working across the Autism Assessment Team and the ADHD team.

You will join a friendly and supportive service, who are passionate and forward thinking about neurodiversity. You will work as part of a welcoming administration team to support the effective operation of the CYP Neurodiversity Service. You will provide flexible support as needed across the service and will provide the required administrative support to ensure that clinical services are delivered efficiently, and children, young people and families receive a seamless and timely service.

This is an exciting opportunity to work for a Trust committed to workplace wellbeing and to making Berkshire Healthcare a great place to work for everyone. This is demonstrated in the latest National Staff Survey results where we achieved the highest engagement score (staff feedback on their motivation, advocacy and involvement at work) of all Community and Mental Health Trusts.

Work base: Erlegh House, University of Reading, Earley Gate (RG6 6BZ) - parking available on site

Main duties of the job

  • Support the effective operation of the Neurodiversity Service, ensuring that administrative and data functions are delivered and run smoothly for the service.

  • Act as a central point of contact for families and professionals, maintaining effective communication channels across the service, including procedures for answering telephones and taking messages and monitoring and responding to emails

  • Foster and maintain relationships with families and professionals

  • Assist the team in the development and maintenance of efficient and effective procedures

  • Arrange individual and multidisciplinary appointments for service users and the associated logging, confirmations and other necessary activities.

  • Ensure efficient and accurate data is recorded on all electronic systems,in particular RiO electronic records, which conforms to necessary policies, processes and protocols

  • Format/type/send out confidential correspondence, reports and other documentation to a high standard within an agreed timescale using software packages

  • Provide general administrative support, including diary management of clinics

  • Support the activities and work of the Team Leads, Service Lead and Business Support Manager as and when required

  • Assist in the collection, processing and presentation of data as needed to support service leads and managers.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

15 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,106 to £28,850 a year per annum , pro rata ( Incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CFS695-A

Job locations

ADHD & AAT Children Admin , Erlegh House

Reading

RG6 6BZ


Job description

Job responsibilities

The must have's for this role:

1. Basic level of administration knowledge, preferably within a healthcare setting

2. Previous knowledge and experience of working in an office and/or customer care environment

3. Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Francesca Rose on 01189046401or email:francesca.rose@berkshire.nhs.uk who'll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description

Job responsibilities

The must have's for this role:

1. Basic level of administration knowledge, preferably within a healthcare setting

2. Previous knowledge and experience of working in an office and/or customer care environment

3. Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Francesca Rose on 01189046401or email:francesca.rose@berkshire.nhs.uk who'll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications/Training

Essential

  • Basic level of healthcare administration knowledge

Desirable

  • NVQ 3 or equivalent qualification/experience

Continuous Professional Development

Essential

  • Previous knowledge and experience of working in an office and/or customer care environment

Desirable

  • Knowledge and experience of software programmes/packages and a full range of administrative functions and duties (including taking minutes and noting actions)

Previous Experience

Essential

  • Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload

Desirable

  • Good interpersonal, communication, observation, and reporting skills
  • Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances

Knowledge, Skills & Abilities

Essential

  • Ability to use a practical problem-solving approach in everyday situations
  • Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)

Desirable

  • Knowledge and use with RiO
  • Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required.

Additional Requirements

Desirable

  • Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
Person Specification

Education/Qualifications/Training

Essential

  • Basic level of healthcare administration knowledge

Desirable

  • NVQ 3 or equivalent qualification/experience

Continuous Professional Development

Essential

  • Previous knowledge and experience of working in an office and/or customer care environment

Desirable

  • Knowledge and experience of software programmes/packages and a full range of administrative functions and duties (including taking minutes and noting actions)

Previous Experience

Essential

  • Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload

Desirable

  • Good interpersonal, communication, observation, and reporting skills
  • Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances

Knowledge, Skills & Abilities

Essential

  • Ability to use a practical problem-solving approach in everyday situations
  • Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)

Desirable

  • Knowledge and use with RiO
  • Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required.

Additional Requirements

Desirable

  • Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

ADHD & AAT Children Admin , Erlegh House

Reading

RG6 6BZ


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

ADHD & AAT Children Admin , Erlegh House

Reading

RG6 6BZ


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Neurodiversity Administrator

Francesca Rose

francesca.rose@berkshire.nhs.uk

01189046401

Details

Date posted

15 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,106 to £28,850 a year per annum , pro rata ( Incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CFS695-A

Job locations

ADHD & AAT Children Admin , Erlegh House

Reading

RG6 6BZ


Supporting documents

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