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Berkshire Healthcare Foundation Trust

Specialist Services Receptionist

The closing date is 06 April 2026

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Job summary

We are seeking a professional and welcoming Specialist Services Receptionist to join the Facilities Team at Erlegh House. This is a key front-of-house role providing an efficient reception service and acting as the first point of contact for patients, visitors, contractors and staff.

You will ensure the smooth day-to-day running of reception, support administrative processes across the site, and contribute to a safe, organised and responsive environment aligned with Trust policies and values.

Main duties of the job

  • Provide a professional meet-and-greet service for patients,visitorsand contractors

  • Manage the main reception desk and ensure consistent service delivery

  • Create,issueandmaintainsite access cards and access control systems

  • Provide administrative support including data recording and document management

  • Respond to telephone,intercomand email enquiries appropriately

  • Support meeting and event coordination including room bookings andlogistics

  • Maintain effective communication across site teams and services

  • Act as Fire Warden in emergency situations

  • Report faults, risks,incidentsand health & safety concerns in line with Trust procedures

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,768 a year per annum (Incl of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CS342-A

Job locations

UoR Erlegh House - Soft FM , Erlegh House

Reading

RG6 6BZ


Job description

Job responsibilities

The must haves for this role:

1. Enthusiastic and driven

2. Basic knowledge of administration

3. Experience of working in a customer care environment

4. Empathy with patients & visitors

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet thecriteria in theperson specificationand write about thispoint-by-pointin your supporting statementfor the best chance of being shortlisted.

Werecommitted to equal opportunitiesand welcomeapplications fromall sections of the community. Our commitment to inclusion is reflected inour accreditations:Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Pleasedonthesitate to call:Bradley Williams Phone- 07818452186or email:Bradley.Williams@berkshire.nhs.ukwhollbe delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so pleasesubmityour application as soon as possible.

Job description

Job responsibilities

The must haves for this role:

1. Enthusiastic and driven

2. Basic knowledge of administration

3. Experience of working in a customer care environment

4. Empathy with patients & visitors

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet thecriteria in theperson specificationand write about thispoint-by-pointin your supporting statementfor the best chance of being shortlisted.

Werecommitted to equal opportunitiesand welcomeapplications fromall sections of the community. Our commitment to inclusion is reflected inour accreditations:Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Pleasedonthesitate to call:Bradley Williams Phone- 07818452186or email:Bradley.Williams@berkshire.nhs.ukwhollbe delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so pleasesubmityour application as soon as possible.

Person Specification

Education & Qualifications

Essential

  • NVQ Level 3 or Equivalent qualification or experience

Experience

Essential

  • Previous reception experience
  • Advanced IT Skills - Word, Excel and to be able to use and update a range of systems
  • Working effectively as part of a team (immediate and wider team)

Desirable

  • Experience of working in a customer care environment
  • Experience undertaking a full range of administrative duties, including minute-taking
  • Supervisory or team leading experience

Skills & Abilities

Essential

  • Able to prioritise workload
  • Ability to communicate effectively with internal and external stakeholders
  • Excellent interpersonal and communication skills including verbal reasoning, presentation, influencing & persuasion skills
  • Ability to use a practical problem solving approach in everyday situations
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post / Full Driving Licence
  • Good command of the English language
  • Good time management & organisational skills
  • Empathy with patients & visitors
  • Reliable and punctual
  • Enthusiastic and driven
Person Specification

Education & Qualifications

Essential

  • NVQ Level 3 or Equivalent qualification or experience

Experience

Essential

  • Previous reception experience
  • Advanced IT Skills - Word, Excel and to be able to use and update a range of systems
  • Working effectively as part of a team (immediate and wider team)

Desirable

  • Experience of working in a customer care environment
  • Experience undertaking a full range of administrative duties, including minute-taking
  • Supervisory or team leading experience

Skills & Abilities

Essential

  • Able to prioritise workload
  • Ability to communicate effectively with internal and external stakeholders
  • Excellent interpersonal and communication skills including verbal reasoning, presentation, influencing & persuasion skills
  • Ability to use a practical problem solving approach in everyday situations
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post / Full Driving Licence
  • Good command of the English language
  • Good time management & organisational skills
  • Empathy with patients & visitors
  • Reliable and punctual
  • Enthusiastic and driven

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

UoR Erlegh House - Soft FM , Erlegh House

Reading

RG6 6BZ


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

UoR Erlegh House - Soft FM , Erlegh House

Reading

RG6 6BZ


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Facilities Manager

Bradley Williams

Bradley.Williams@berkshire.nhs.uk

07818452186

Details

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,768 a year per annum (Incl of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CS342-A

Job locations

UoR Erlegh House - Soft FM , Erlegh House

Reading

RG6 6BZ


Supporting documents

Privacy notice

Berkshire Healthcare Foundation Trust's privacy notice (opens in a new tab)