Job summary
We havea great opportunityfor a Medical Secretary to join our Community Paediatrics Team.The role is based at Upton Hospital, Fir Tree House, and is offered with flexible working hours and some remote working.
We are looking for someone with proven administration/ secretarial experience who will be able to take on administration responsibilities from patient referrals to discharge, manging consultant diaries to include booking clinic appointments, typing correspondence, manging electronic mail inboxes, and dealing with patient queries, in addition to providing overall support to allocated consultants/doctors. You will also have the opportunity to manage a specialist area.
You will be joining an excellent team who can only be described as one big happy family. They work very hard to seamlessly support the children, families and supporting services. We operate in alignment with the Trust values of working together, caring for our service users, and we are committed to providing a first-class service to our children and families.Managerial support within the team is second to none, so the successful applicant will have an amazing opportunity to thrive personally and professionally.
Main duties of the job
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The post will include exchanging verbal and written information with patients, staff and carers relating to appointments, admissions and meetings, requiring tact, confidentiality and diplomacy at all times.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must have's for this role:
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to contact: Aninder Soyan,email:aninder.soyan@berkshire.nhs.uk who'll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must have's for this role:
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to contact: Aninder Soyan,email:aninder.soyan@berkshire.nhs.uk who'll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- NVQ Level 3 or equivalent experience
- GCSE Grade C or above/equivalent in English
- Advanced keyboard skills, Accurate typing at fast speeds, RSA III or equivalent experience.
Continuous Professional Development
Desirable
- Medical Terminology knowledge (AMSPAR) or ability to demonstrate equivalent ability or willingness to develop appropriate level of knowledge within the role
Previous Experience
Essential
- Experience of working at a secretary level (at least 1 year's experience)
- Ability to work with highly confidential data and to maintain patient confidentiality
- Experience in diary management, co-ordinating appointments to ensure the best use of consultant (s) time
- Ability to be flexible, show initiative, sensitivity, and enthusiasm to work
Desirable
- Experience of working in the NHS
- Has experience of supervising and training others.
Knowledge, Skills & Abilities
Essential
- Intermediate knowledge of Microsoft office products (MS Outlook / Word / Excel)
- Excellent grammar
- Ability to work effectively in a team and to work unsupervised and on own initiative, managing own busy workload including organisation and prioritisation.
- Ability to use practical problem-solving approach in everyday situations
Communication Skills
Essential
- Excellent verbal and written communication and presentation skills in person and on the telephone to liaison with staff at all levels
Desirable
- Experience in dealing with people in distress in a calm and confident manner using de-escalation skills where appropriate
- To have proven skills and experience establish effective working relationships within a team.
Analytical Skills
Essential
- Problem solving, decision making and analytical skills
Additional Requirements
Essential
- Ability to work flexibly as required, with the ability to travel independently between locations should the need arise.
Person Specification
Education/Qualifications/Training
Essential
- NVQ Level 3 or equivalent experience
- GCSE Grade C or above/equivalent in English
- Advanced keyboard skills, Accurate typing at fast speeds, RSA III or equivalent experience.
Continuous Professional Development
Desirable
- Medical Terminology knowledge (AMSPAR) or ability to demonstrate equivalent ability or willingness to develop appropriate level of knowledge within the role
Previous Experience
Essential
- Experience of working at a secretary level (at least 1 year's experience)
- Ability to work with highly confidential data and to maintain patient confidentiality
- Experience in diary management, co-ordinating appointments to ensure the best use of consultant (s) time
- Ability to be flexible, show initiative, sensitivity, and enthusiasm to work
Desirable
- Experience of working in the NHS
- Has experience of supervising and training others.
Knowledge, Skills & Abilities
Essential
- Intermediate knowledge of Microsoft office products (MS Outlook / Word / Excel)
- Excellent grammar
- Ability to work effectively in a team and to work unsupervised and on own initiative, managing own busy workload including organisation and prioritisation.
- Ability to use practical problem-solving approach in everyday situations
Communication Skills
Essential
- Excellent verbal and written communication and presentation skills in person and on the telephone to liaison with staff at all levels
Desirable
- Experience in dealing with people in distress in a calm and confident manner using de-escalation skills where appropriate
- To have proven skills and experience establish effective working relationships within a team.
Analytical Skills
Essential
- Problem solving, decision making and analytical skills
Additional Requirements
Essential
- Ability to work flexibly as required, with the ability to travel independently between locations should the need arise.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
