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Berkshire Healthcare Foundation Trust

Service Administrator

The closing date is 16 February 2026

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Job summary

You could be part of our friendly, innovative and enthusiastic team at East Berkshire Specialist Wheelchair Service, working as a part of a high performing administration team alongside team of specialist Physiotherapist, Occupational Therapists, Rehab Engineer and Technicians.

Based in beautiful Berkshire we cover the East of Berkshire and provide wheelchairs and specialist seating to a broad range of people (adults and children) including those with complex disabilities. We are based in a newly renovated location at 3, Abell Gardens in Maidenhead providing staff and patients with hugely improved environment and facilities.

We work on a Monday through Friday basis, with no weekend work and offer flexible and part time working, including working from home at times, so that you can have a fantastic work life balance.

We are looking for someone with a warm personality, who is approachable, compassionate, and empathetic, withgreat teamand people skills to join our team.

Main duties of the job

You will bepart of our great administration team, which takes pride in their ability to make a real difference to patients' lives.

The main duties of the roleinclude:

  • Coordinating and providing administrative support toouroperational team, including collating and inputting dataandbeing the first point of contact for the service.

  • Beingresponsibleformanningreception and welcoming patients and visitors on site

  • Managing telephone callswith service users anddeal sensitively and appropriately and take relevant action depending on the nature of the call

  • Usingpatient booking systems, includingBESTto helpfacilitatean efficient referral and booking process

  • Working with patients,relativesand carers within a multi-disciplinary team and in partnership with professionals in health, social care,educationand charities as well as with specialist providers and technicians.

Good, effective teamwork and the ability to work collaborativelyis a vital partofthe role.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

09 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum (incl. of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CHS1148-A

Job locations

3 Abell Gardens

Furze Platt Road

Maidenhead

SL6 6PS


Job description

Job responsibilities

The must haves for this role:

  • Office/Administration Experience
  • Excellent communication skills
  • Good IT skills
  • Ability to demonstrate tact, diplomacy and empathy when working with patients relatives and carers.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Magdalena Nowak on 07554415446 or email Magdalena.Nowak@berkshire.nhs.uk wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description

Job responsibilities

The must haves for this role:

  • Office/Administration Experience
  • Excellent communication skills
  • Good IT skills
  • Ability to demonstrate tact, diplomacy and empathy when working with patients relatives and carers.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Magdalena Nowak on 07554415446 or email Magdalena.Nowak@berkshire.nhs.uk wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education and Qualifications

Essential

  • NVQ 3/QCFG or relevant experience

Training

Essential

  • Evidence of continual professional development

Previous Experience

Essential

  • Minimum of 2 years recent experience in an administrative /customer service role

Knowledge, Skills and Abilities

Essential

  • Proficient IT skills using Microsoft Office software packages
  • Excellent administrative and organisational skills
  • Demonstrates ability to self-manage workload and complexity in order to operate effectively
  • Ability to demonstrate tact, diplomacy and empathy when working with patients' relatives and carers.
  • High level of literacy
  • Excellent communication skills
  • Ability to remain calm and deliver tasks under pressure
  • Excellent organisational skills
  • Excellent communication skills

Desirable

  • Experience of using BEST software

Additional Requirements

Essential

  • Excellent verbal and written skills
  • Ability to work on own initiative
  • Ability to work as part of a cohesive team
  • Ability to motivate self and others
  • Ability to problem solve
Person Specification

Education and Qualifications

Essential

  • NVQ 3/QCFG or relevant experience

Training

Essential

  • Evidence of continual professional development

Previous Experience

Essential

  • Minimum of 2 years recent experience in an administrative /customer service role

Knowledge, Skills and Abilities

Essential

  • Proficient IT skills using Microsoft Office software packages
  • Excellent administrative and organisational skills
  • Demonstrates ability to self-manage workload and complexity in order to operate effectively
  • Ability to demonstrate tact, diplomacy and empathy when working with patients' relatives and carers.
  • High level of literacy
  • Excellent communication skills
  • Ability to remain calm and deliver tasks under pressure
  • Excellent organisational skills
  • Excellent communication skills

Desirable

  • Experience of using BEST software

Additional Requirements

Essential

  • Excellent verbal and written skills
  • Ability to work on own initiative
  • Ability to work as part of a cohesive team
  • Ability to motivate self and others
  • Ability to problem solve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

3 Abell Gardens

Furze Platt Road

Maidenhead

SL6 6PS


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

3 Abell Gardens

Furze Platt Road

Maidenhead

SL6 6PS


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

East Berkshire Specialist Mobility Service Manager

Magdalena Nowak

magdalena.nowak@berkshire.nhs.uk

07554415446

Details

Date posted

09 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum (incl. of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CHS1148-A

Job locations

3 Abell Gardens

Furze Platt Road

Maidenhead

SL6 6PS


Supporting documents

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