Job summary
The Administration Apprentice will play a key role in supporting the smooth running of the Trust's reception area at London House, Bracknell. Working30 hours per weekon an18-month fixed-term contract, the post holder will provide efficient clerical and administrative support to the Executive Office team, including switchboard cover, greeting visitors, and handling general office tasks.
Responsibilities include preparing documents, managing mail and deliveries,maintainingrecords, and supporting reception staff with daily operations. The apprentice will develop skills and knowledge throughon-the-jobandformal training, attend regular meetings with their line manager and assessor, and contribute to team meetings.
The role requiresexcellent communication, organisational skills, confidentiality, and the ability to work both independently and as part of a team. Flexibility, a positive attitude, and a commitment to the Trust's values--caring, committed, and working together--are essential. The apprentice will also be expected to upholdhigh standardsof customer care, data protection, health and safety, and equality in all aspects of their work.
Main duties of the job
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Provide general administrative and clerical support to ensure the efficient running of the service, including preparing documents, handling printing, photocopying, binding, scanning, and distributing materials.
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Provide a professional and welcoming reception service by answering calls, greeting visitors, managing the signing-in process, and ensuringhigh standardsof customer care.
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Handle communication and queries efficiently--whether in person, by phone, or in writing--including transferring calls, taking messages, andassistingwith meeting room and IT issues.
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Manage all aspects of mail and deliveries, including organising outgoing and incoming mail, booking couriers, and logging deliveries.
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Maintain continuous reception desk coverage,participatein thereceptionrota,and,providecover during staff absences as needed.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must have's for this role:
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to contact us directly via email:Louise Arnold,louise.arnold@berkshire.nhs.ukorMichelle Jones,michelle.jones@berkshire.nhs.ukwho would be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must have's for this role:
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to contact us directly via email:Louise Arnold,louise.arnold@berkshire.nhs.ukorMichelle Jones,michelle.jones@berkshire.nhs.ukwho would be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/ Training
Essential
- Minimum of 5 GCSEs grades A-C including Maths and English
Desirable
- Basic knowledge of administration and/or office procedures
Continuous Professional Development
Desirable
- Maintaining up to date IT Skills
- Willing to undertake further personal and professional development
Previous Experience
Desirable
- NHS Experience
- Business administration experience
- Customer Care and/or Reception experience
Knowledge, Skills & Abilities
Essential
- Accuracy & Attention to detail
- Excellent verbal, telephone and written communication skills
- Maintain Confidentiality
- Ability to organise own workload and demonstrate good time management
- Good IT knowledge of Microsoft Excel, Word, Outlook and Teams
- Ability to work to tight deadlines
- Ability to work within a team but able to work alone when required
- Demonstrate a professional approach to work
Additional Requirements
Essential
- Approachable, helpful attitude
- Ability and willingness to learn
- Ability to communicate with staff/people at all levels
- Good time keeping
Desirable
- Able to commute to other Trust sites or external Trust events
Person Specification
Education/Qualifications/ Training
Essential
- Minimum of 5 GCSEs grades A-C including Maths and English
Desirable
- Basic knowledge of administration and/or office procedures
Continuous Professional Development
Desirable
- Maintaining up to date IT Skills
- Willing to undertake further personal and professional development
Previous Experience
Desirable
- NHS Experience
- Business administration experience
- Customer Care and/or Reception experience
Knowledge, Skills & Abilities
Essential
- Accuracy & Attention to detail
- Excellent verbal, telephone and written communication skills
- Maintain Confidentiality
- Ability to organise own workload and demonstrate good time management
- Good IT knowledge of Microsoft Excel, Word, Outlook and Teams
- Ability to work to tight deadlines
- Ability to work within a team but able to work alone when required
- Demonstrate a professional approach to work
Additional Requirements
Essential
- Approachable, helpful attitude
- Ability and willingness to learn
- Ability to communicate with staff/people at all levels
- Good time keeping
Desirable
- Able to commute to other Trust sites or external Trust events
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
