Job summary
Berkshire Eating Disorders Service is anall ageservicecomprisingtwo supportive,welcomingand motivated teams who seek to provide the best care for all our patients.We pride ourselves on being a dynamic, people-centred environment, where you will be empowered to support patients with complex conditions, adopting a personalised approach to patient care that maximises independence, choice and control, following our philosophy of enabling people to reach and maintain their optimum level of health and wellbeing.
Working in a passionate team, you will have access to our Trust-wide Learning and Development programme and be supported in your career and personal growth, with opportunities to help you build your Continuing Professional Development portfolio, enabling you to extend your skills and ensure that you excel.
We value compassionate leadership and Quality Improvement, which is about creating a culture where everyone has a voice and where service users and staff collaborate to have a direct impact on the things that matter most.
We are looking for an organised,motivatedand enthusiastic Administrator to work in a friendly and supportive admin team whoprovide support to the multidisciplinary clinicians in providing a patient focused community mental health service.
The post will bebased across both sites at eitherErleghHouse, Reading or St Marks Hospital, Maidenhead. There will be some flexibility for home working too.
Main duties of the job
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Supporting the Business Support Manager, and Team lead with Project work, data submissions, analysis, activity reports, operationalreportsand other administrative tasks to be completed to a high standard and within required timeframes.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
Themust haves for this role:
1. Excellent interpersonal, observational, and reporting skills, able to deal with sensitive and challenging phone calls.2. Confident in IT skills and using Microsoft Outlook,Wordand Excel.3. Previousexperience of working in an office and/or customer care environment.4. Be resilient and able to muti-task and adaptable to change.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Werecommitted to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Pleasedonthesitate to contactFaiza MehmudviaemailatFaiza.mehmud@berkshire.nhs.ukwhollbe delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so pleasesubmityour application as soon as possible.
Job description
Job responsibilities
Themust haves for this role:
1. Excellent interpersonal, observational, and reporting skills, able to deal with sensitive and challenging phone calls.2. Confident in IT skills and using Microsoft Outlook,Wordand Excel.3. Previousexperience of working in an office and/or customer care environment.4. Be resilient and able to muti-task and adaptable to change.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Werecommitted to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Pleasedonthesitate to contactFaiza MehmudviaemailatFaiza.mehmud@berkshire.nhs.ukwhollbe delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so pleasesubmityour application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- NVQ4 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook.
- Typing 50 to 60wpm.
Desirable
- Knowledge of digital typing.
Continuous Professional Development
Essential
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings, and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication and reporting skills with the focus on customer care and dealing with difficult service-users.
- Ability to empathise, be supportive and sensitive to the needs of others.
- Ability to use a practical problem-solving approach in everyday situations.
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases.
- Strong organisational and planning skills with the ability to re-prioritise own workload and that of junior staff to ensure tasks are delivered on time.
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
Additional requirements
Essential
- Ability to travel to multiple sites
- Demonstrates a flexible approach to working practices and mobility for delivery of service.
Person Specification
Education/Qualifications/Training
Essential
- NVQ4 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook.
- Typing 50 to 60wpm.
Desirable
- Knowledge of digital typing.
Continuous Professional Development
Essential
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings, and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication and reporting skills with the focus on customer care and dealing with difficult service-users.
- Ability to empathise, be supportive and sensitive to the needs of others.
- Ability to use a practical problem-solving approach in everyday situations.
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases.
- Strong organisational and planning skills with the ability to re-prioritise own workload and that of junior staff to ensure tasks are delivered on time.
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
Additional requirements
Essential
- Ability to travel to multiple sites
- Demonstrates a flexible approach to working practices and mobility for delivery of service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
