Triage Coordinator

Job summary

An excellent opportunity has arisen to become a triage coordinator in a friendly and supportive team within the BHFT. The successful candidate (s) will be working alongside an established multi-disciplinary team consisting of senior specialist community physiotherapists, Occupational Therapists, therapy assistants, and team administrators. As part of this role the post holder will be an integral member of the Clinical support and triage team. We are an integrated team including Occupational Therapists, Physiotherapists, Therapy assistants, and admin support. The service supports multiple pathways including Community Reablement, Falls and Community Physiotherapy. This is an exciting time to join BHFT, as we develop services to work in an integrated way within the community in West Berkshire and across Berkshire West. The successful candidate will be required to provide/ willing to develop skills in providing high quality, responsive services working as an integral member of the team. You will also work closely with social services and voluntary organization for adults with a wide range of physical impairments and mental health conditions.

Main duties of the job

• To be an integral member of the triage team - to assist with the management of referrals, and support the integrated triage process

• To attend and lead the Sitrep flow calls with the Hospital Discharge Team

• To take a lead in the allocations to support the team.

• To be part of discussions regarding patients progress while on the service and review with the multi-disciplinary team as appropriate.

• To have a patient centred approach.

• To liaise with Registered Nurses, Registered Occupational Therapists, Registered Physiotherapists and Care Managers/Social Workers as required and to keep accurate and concise reports.

• To contribute and participate in professional development meetings

• To be the first point of contact for patients and health and social care partners wishing to discuss referrals and to escalate accordingly as and when appropriate .

• To coordinate adequate therapy assistants coverage where needed.

• To support the administration team as needed

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites