Lead Administrator

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated Lead Administrator to work alongside and support our administration team. You will be carrying out and supervising the day-to-day administration tasks for referrals to the CAMHS teams. As Lead Administrator, you will also be the first point of contact for the Managers and Clinical Team Leads, Consultant Psychiatrists and clinicians. The post is for 30 hours, ie 4 days a week 9am - 5pm (0.8wte). You will be based at Erlegh House, inthe University of Reading.

You will have excellent communication and organisational skills; have the ability to multi-task and prioritise, be familiar with the Trust computer systems and have very good IT skills. You will need to be efficient in using Teams, Outlook, Excel and Word packages. You will have previous experience of supervising others, and administration experience is essential to the role, as well as a resilience to deal with its fast pace, patient-focus and the sometimes emotionally distressing nature of mental health issues.

The CAMHS Teams provide assessments, therapeutic interventions, and care coordination for children and young people who are experiencing moderate to severe complex mental health difficulties. We work as a close and supportive multi-disciplinary team and in partnership with other CAMHS teams and external agencies to provide high quality and holistic mental health care to young people.

Main duties of the job

• To lead and support the CAMHS administration team by coordinating and actioning the incoming day to day administration tasks from all members of the clinical teams.

• You will deal with telephone enquiries from patients, carers, staff and other professionals in a careful and sensitive way and taking appropriate action in a timely manner.

• 1:1 supervision and appraisals for the administration team.

• Using e Roster system to input annual leave requests and sickness absence.

• Liaising with Estates/IT and other services to resolve daily issues.

• To support the Business Support Manager, ensuring policies and procedures are followed.

• Helping with the recruitment and induction of new administrative staff and supporting new starters/clinical trainees.

• Preparing documentation and collating data and agenda for the Team Business Meeting.

• Minute taking and distribution, following up on actions and being aware of meeting deadlines.

• Input confidential correspondence, produce requested reports and other documentation to a high standard within an agreed timescale using software packages.

• You will be expected to act on your own initiative to ensure the effective running of the service, prioritising your own workload with guidance from the Team Lead and Business Support Manager.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites