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Berkshire Healthcare Foundation Trust

Administration Officer

The closing date is 24 June 2025

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Job summary

0.8 (30 hours) - Working patterns to be discussed at Interview. Wednesday working essential.

An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is on a permanent band 3 contract, based at our Adlam Villas clinic (Newbury). We are looking for someone with a warm personality, who is approachable, compassionate, and empathetic, with great team and people skills to join our team.

The MSK CSS / IPASS / BLIS Administration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompassesour community services.

The team of administration officers are led and supported by Administration Managers and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical / counselling psychologists and other healthcare professionals, including medical consultants.

Main duties of the job

  • To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process

  • To use and support with a variety of digital & electronic applications systems - inc Webex, our flexible telephone system.

  • To be an accessible and central point of contact for service users, including patients and GP's

  • Take responsibility for assigning caseloads / task management

  • Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum, pro rata (incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS995-B

Job locations

Finchampstead Surgery

474-478 Finchampstead Road

Wokingham

RG40 3RG


Job description

Job responsibilities

The must haves for you to be considered for this role:

  • Ability to work well within a team

  • Excellent communication skills

  • Multitask and provide admin support across different areas within our 3 services

  • Show flexibility, compassion and understanding to develop our services and better the patient experience.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description

Job responsibilities

The must haves for you to be considered for this role:

  • Ability to work well within a team

  • Excellent communication skills

  • Multitask and provide admin support across different areas within our 3 services

  • Show flexibility, compassion and understanding to develop our services and better the patient experience.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications /Training

Desirable

  • Educated to A level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience

Continuous Professional Developmen

Essential

  • Computer skills
  • Customer care/Handling verbal complaints
  • Conflict resolution
  • Diversity
  • Willing to undertake further personal and professional development

Previous Experience

Essential

  • Experience of dealing with the public
  • Working in an office environment in an Administrative role e.g. typing and dealing with telephone queries
  • Team working

Desirable

  • NHS experience

Knowledge, Skills & Abilities

Essential

  • Willingness to learn RiO/diaries
  • Excellent written and oral communication skills
  • Understand the importance of confidentiality, dignity and privacy and respecting diversit
  • Excellent communication skills, written and oral
  • Computer skills to include word, excel, email and databases
  • Excellent organisational skills and ability to prioritise
  • Approachable, helpful and able to empathise
  • Ability and willingness to learn
  • Ability to work to tight deadlines
  • Ability to work within a team but able to work alone when required
  • Demonstrate a professional approach to work

Desirable

  • Knowledge of the NHS and its systems, Trust policies and procedures

Additional Requirements

Essential

  • DBS check
Person Specification

Education/Qualifications /Training

Desirable

  • Educated to A level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience

Continuous Professional Developmen

Essential

  • Computer skills
  • Customer care/Handling verbal complaints
  • Conflict resolution
  • Diversity
  • Willing to undertake further personal and professional development

Previous Experience

Essential

  • Experience of dealing with the public
  • Working in an office environment in an Administrative role e.g. typing and dealing with telephone queries
  • Team working

Desirable

  • NHS experience

Knowledge, Skills & Abilities

Essential

  • Willingness to learn RiO/diaries
  • Excellent written and oral communication skills
  • Understand the importance of confidentiality, dignity and privacy and respecting diversit
  • Excellent communication skills, written and oral
  • Computer skills to include word, excel, email and databases
  • Excellent organisational skills and ability to prioritise
  • Approachable, helpful and able to empathise
  • Ability and willingness to learn
  • Ability to work to tight deadlines
  • Ability to work within a team but able to work alone when required
  • Demonstrate a professional approach to work

Desirable

  • Knowledge of the NHS and its systems, Trust policies and procedures

Additional Requirements

Essential

  • DBS check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Finchampstead Surgery

474-478 Finchampstead Road

Wokingham

RG40 3RG


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Finchampstead Surgery

474-478 Finchampstead Road

Wokingham

RG40 3RG


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Musculoskeletal Admin Manager

Gemma Myers

gemma.myers@berkshire.nhs.uk

07929804980

Details

Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum, pro rata (incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS995-B

Job locations

Finchampstead Surgery

474-478 Finchampstead Road

Wokingham

RG40 3RG


Supporting documents

Privacy notice

Berkshire Healthcare Foundation Trust's privacy notice (opens in a new tab)