Job summary
The Common Point of Entry/ Gateway is the front door to mental health services across Berkshire. It is a predominately telephone-based service offering specialist mental health assessment and signposting to Primary, Secondary, and tertiary based mental health services in Berkshire.
We are primarily based in Bracknell, however, do offer face to assessment and liaise with associated Primary, statutory, and Secondary care services throughout Berkshire.
We are innovative, stable and experienced team who offer high level of support with a good balance of home and office-based work. The Team is committed to offering a good work/life balance with opportunities for personal and professional development.
Main duties of the job
The post holder will provide a high level of administrative support and maintain effective office processes and procedures in relation to routine and urgent referrals for the Common Point of Entry (CPE). The Role of CPE administrator is set within a busy open plan office along with the ability to work remotely.
The post holder will work under the direction and supervision of the Admin Manager and ensure good communication is maintained.
We are seeking a motivated and passionate individual who has the ability to work well within a team environment and be able to manage and prioritise workload, being able to work on their own initiative with minimal supervision, to meet deadlines and prevent delays for people accessing services to meet their health needs.
In return we offer structured supervision, access to training and development as part of your own personal development programme. This is a friendly and supportive team environment within an organisation that truly makes a difference for people with mental health conditions, their families and carers.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
Themust haves for you to be considered for this role:
- Strong knowledge and understanding of the health and social care systems and operating frameworks.
- Previous knowledge and experience of working in similar environment, with service users who have complex mental health needs.
- Effective and competent interpersonal, influencing, communication, observation and reporting skills.
- Previous NHS experience in a similar role.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Jodi Howard on 07900 265055 or email: Jodi.Howard@berkshire.nhs.uk wholl be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
Themust haves for you to be considered for this role:
- Strong knowledge and understanding of the health and social care systems and operating frameworks.
- Previous knowledge and experience of working in similar environment, with service users who have complex mental health needs.
- Effective and competent interpersonal, influencing, communication, observation and reporting skills.
- Previous NHS experience in a similar role.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Jodi Howard on 07900 265055 or email: Jodi.Howard@berkshire.nhs.uk wholl be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- Knowledge of administration and/or office procedures
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
- Educated to GCSE Grade C, including English and Maths
Continuous Professional Development
Essential
- Willing to undertake personal development
Previous Experience
Essential
- Previous Knowledge or experience of working in an office and/or customer care environment, Undertaking administrative duties
Knowledge, Skills & Abilities
Essential
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates excellent customer care and telephone skills
- Ability to apply attention to detail
Person Specification
Education/Qualifications/Training
Essential
- Knowledge of administration and/or office procedures
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
- Educated to GCSE Grade C, including English and Maths
Continuous Professional Development
Essential
- Willing to undertake personal development
Previous Experience
Essential
- Previous Knowledge or experience of working in an office and/or customer care environment, Undertaking administrative duties
Knowledge, Skills & Abilities
Essential
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates excellent customer care and telephone skills
- Ability to apply attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
