Job summary
We are seeking to recruit a highly motivated and enthusiastic Band 4 Business Support Lead to manage and coordinate our administration team. The post holder will work as a member of the Community Nursing Team - West Berkshire, providing a high level of confidential administrative support to the Community Nursing Service Manager and wider Community Nursing Team.
You will be expected to lead on the supervision and appraisal of the current band 3 administration/Triage team, as well as covering some day-to-day activity on their behalf at times, within a busy Community Nursing Team.
You will be joining a large and very dedicated clinical team. This senior role is invaluable for the smooth running and efficiency of the overall service. You will need to be highly organised and able to work well under pressure. Although this is a very demanding role you will be working with a very dedicated and forward-thinking team and you will be able to play a key role in the ongoing provision and development of service.
If you recognise yourself in these requirements, we recommend you apply today!
Main duties of the job
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.
Job description
Job responsibilities
Themust haves for you to be considered for this role:
-
Ability to use own initiative and apply a practical problem-solving approach
-
Experience of leading and managing a team
-
Demonstrate confidential and effective written and verbal communication skill
-
Demonstrate an enthusiastic and flexible approach
-
Have attention to detail
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
Themust haves for you to be considered for this role:
-
Ability to use own initiative and apply a practical problem-solving approach
-
Experience of leading and managing a team
-
Demonstrate confidential and effective written and verbal communication skill
-
Demonstrate an enthusiastic and flexible approach
-
Have attention to detail
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- NVQ3 or equivalent qualification/experience
- Knowledge of administration and/or office procedures
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
- Educated to GCSE Grade C (or equivalent), including English and Maths
Continuous Professional Development
Essential
- Willing to undertake personal development
Previous Experience
Essential
- Experience of leading and managing teams in a community health setting
- Organisational skills
Desirable
- Previous NHS experience in a similar role
- Numeric skills
Knowledge, Skills & Abilities
Essential
- Demonstrates proficient keyboard and minute-taking skills
- Computer literate with an ability to navigate around various systems and software packages including MS Office Suite, the internet, and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Ability to use own initiative and apply a practical problem-solving approach in everyday situations
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates an enthusiastic and flexible approach
- Demonstrates good customer care and telephone skills
- Ability to apply attention to detail
Additional Requirements
Essential
- Able to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
- Demonstrates an enthusiastic and flexible approach
- Ability to travel between Trust sites, and hold a current licence to drive in the UK and have use of a own car for work purposes
- Ability to be flexible with working days/hours
Person Specification
Education/Qualifications/Training
Essential
- NVQ3 or equivalent qualification/experience
- Knowledge of administration and/or office procedures
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
- Educated to GCSE Grade C (or equivalent), including English and Maths
Continuous Professional Development
Essential
- Willing to undertake personal development
Previous Experience
Essential
- Experience of leading and managing teams in a community health setting
- Organisational skills
Desirable
- Previous NHS experience in a similar role
- Numeric skills
Knowledge, Skills & Abilities
Essential
- Demonstrates proficient keyboard and minute-taking skills
- Computer literate with an ability to navigate around various systems and software packages including MS Office Suite, the internet, and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Ability to use own initiative and apply a practical problem-solving approach in everyday situations
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates an enthusiastic and flexible approach
- Demonstrates good customer care and telephone skills
- Ability to apply attention to detail
Additional Requirements
Essential
- Able to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
- Demonstrates an enthusiastic and flexible approach
- Ability to travel between Trust sites, and hold a current licence to drive in the UK and have use of a own car for work purposes
- Ability to be flexible with working days/hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
