Berkshire Healthcare Foundation Trust

WMHS Administrator (Wokingham Mental Health Services)

Information:

This job is now closed

Job summary

We are looking for an administrator to support the effective operation of Wokingham Mental Health service by providing organisational, administrative and secretarial support to the locality mental health teams (Wokingham Mental Health Services).

The postholder is expected to act on their own initiative on a daily basis to ensure the effective running of the service, prioritising their own workload as required.

The postholder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner.

Main duties of the job

  • To be the central point of contact and maintain relationships across the service, assisting the team in the development and maintenance of efficient and effective office procedures.

  • Plan and arrange meetings and events which may be internal of external to the service, ensuring all necessary arrangements are made, such as room bookings, refreshments, etc.

  • Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way.

  • Ensure the efficient and accurate recording of data on all electronic systems.

  • Promote effective communication channels across the service, including procedures for answering telephones and taking messages. Report any faults with telephone equipment to relevant parties and monitor until any issues are resolved.

  • Manage the distribution of service user and staff communications and information across the service as required

  • Support projects within the service by undertaking various administrative and clerical tasks.

  • Reflect on own areas of development to support the administration team and engage in regular support and supervision meetings.

  • Measure own personal goals and ensure they align to the wider Trust goals and strategic objectives.

  • Comply with all statutory, legislative and local policies applicable to this post.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

25 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,857 to £30,570 a year per annum (inc. of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-MHS718

Job locations

Resource House

20 Denmark Street

Wokingham

RG40 2BB


Job description

Job responsibilities

The must haves for this role:

  • NVQ4 or equivalent qualification/experience or equivalent knowledge and experience of using a variety of software programmes/packages
  • Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
  • Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties
  • Good interpersonal, communication and reporting skills Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
  • Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Jane Forbes 01189 046299 wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description

Job responsibilities

The must haves for this role:

  • NVQ4 or equivalent qualification/experience or equivalent knowledge and experience of using a variety of software programmes/packages
  • Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
  • Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties
  • Good interpersonal, communication and reporting skills Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
  • Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Jane Forbes 01189 046299 wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications/Training

Essential

  • NVQ4 or equivalent qualification/experience
  • ECDL (European Computer Driving Licence)/computer software qualification or equivalent knowledge and experience of using a variety of software programmes/packages

Continuous Professional Development

Essential

  • Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)

Previous Experience

Essential

  • Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties

Additional Requirements

Essential

  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
Person Specification

Education/Qualifications/Training

Essential

  • NVQ4 or equivalent qualification/experience
  • ECDL (European Computer Driving Licence)/computer software qualification or equivalent knowledge and experience of using a variety of software programmes/packages

Continuous Professional Development

Essential

  • Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)

Previous Experience

Essential

  • Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties

Additional Requirements

Essential

  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Resource House

20 Denmark Street

Wokingham

RG40 2BB

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Resource House

20 Denmark Street

Wokingham

RG40 2BB

Employer contact details

For questions about the job, contact:

Business Support Manager

Jennifer Hull

Jennifer.Hull@berkshire.nhs.uk

01189044780

Details

Date posted

25 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,857 to £30,570 a year per annum (inc. of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-MHS718

Job locations

Resource House

20 Denmark Street

Wokingham

RG40 2BB


Supporting documents

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