Continence Administrator

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

• Provide administrative support to theBladder and Bowel (Continence) Service.

• Manage telephone calls on an individual basis with service users and deal sensitively and appropriately and take relevant action depending on the nature of the call.

• To input patients order details onto the continence service product databases and observe confidentiality in accordance with GDPR.

• To act as a link between staff, service users and other service users by receiving and giving informed and accurate information, whilst maintaining patient confidentiality.

• Provide general and product related advice and information to service users, carers and clinical staff over the telephone.

• Arrange clinic appointments as appropriate.

• Demonstrate empathy and understanding of the patient and carers emotional needs.

• To maintain adequate supplies and equipment for the department, checking stock deliveries against delivery notes, reporting discrepancies / damages and follow up as appropriate.

Main duties of the job

The3/4 "must haves" for you to be considered for this role:

• Minimal face to face patient contact however must have excellent Interpersonal telephone skills - be able to manage sensitive personal information.

• IT skills - knowledge of key operating systems such as Microsoft and RIO

• Manage own workload daily, independently and without supervision and to demonstrate the flexibility required to respond to interruptions and changing priorities.

• Experience of databases and record keeping

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust site