Job summary
BHFT INTERNAL CANDIDATES ONLY
Anexciting opportunity has arisen for a Band 7 Service Manger to join the WestCall team. This is a hybrid role Monday to Friday, office hours will be based at Wokingham Community Hospital.
The post holder will have day to day operational responsibility for delivery and management of the Westcall Out of Hours GP service.
In this role you will work alongside the Urgent Care Senior Management team, Operational Leads, Finance Managers, and Performance and Informatics Colleagues. We are looking for an exceptional candidate with the ability to manage a varied and diverse work portfolio.
In return we can offer a chance to refine and develop your skills in a fast paced and diverse environment, fully supported by the senior team and the wider organisation.
Main duties of the job
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
-
At least 3 years previous experience of the line management of staff
-
Previous experience in the use and collection of performance and activity data
-
Ability to maintain strong working relationships
-
Ability to adapt to unpredictable work pattern, in a busenvironment with constant interruptions.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must haves for this role:
-
At least 3 years previous experience of the line management of staff
-
Previous experience in the use and collection of performance and activity data
-
Ability to maintain strong working relationships
-
Ability to adapt to unpredictable work pattern, in a busenvironment with constant interruptions.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- Educated to degree standard or post graduate diploma/or equivalent experience and knowledge pertinent to the post
- Management qualification
- Previous experience of a range of business procedures or completion of recognised business qualification
- Advanced IT skills including the use of Adastra and RIO
Continuous Professional Development
Essential
- Evidence of commitment to ongoing continuous professional development
Previous Experience
Essential
- Proven previous experience of leading an out of hours operational service
- At least 3 years previous experience of the line management of staff
- Previous experience in the use and collection of performance and activity data
- Previous experience of database management issues and data processing
- Experience of budgetary accountability and management
- Extensive experience in MS office software including email, word processing, database, and Excel
- Experience of performance management
Knowledge, Skills & Abilities
Essential
- Knowledge and experience of the use of Adastra for reporting purposes
- Ability to analyse, interpret, explain, and present data in a meaningful, concise, and relevant way
- Extensive knowledge of office and business administration procedures
- Excellent oral and written communication skills, and the ability to compose correspondence appropriate to a wide-ranging audience
- Demonstrated ability to work independently and in a team environment
- Ability to maintain strong working relationships
- Knowledge of workplace Health and Safety legislation
- Highly developed organisational skills with exceptional attention to detail
- Able to identify critical issues and priorities and deliver targets within timescale
- Problem solving and analytical skills
Additional Requirements
Essential
- Must be able to work on a flexible basis to meet the needs of the Service
- Ability to engage and influence team members, with strong negotiation skills and a good sense of humour
- Ability to adapt to unpredictable work pattern, in a busy environment with constant interruptions
- Proactive and flexible approach to workload
Person Specification
Education/Qualifications/Training
Essential
- Educated to degree standard or post graduate diploma/or equivalent experience and knowledge pertinent to the post
- Management qualification
- Previous experience of a range of business procedures or completion of recognised business qualification
- Advanced IT skills including the use of Adastra and RIO
Continuous Professional Development
Essential
- Evidence of commitment to ongoing continuous professional development
Previous Experience
Essential
- Proven previous experience of leading an out of hours operational service
- At least 3 years previous experience of the line management of staff
- Previous experience in the use and collection of performance and activity data
- Previous experience of database management issues and data processing
- Experience of budgetary accountability and management
- Extensive experience in MS office software including email, word processing, database, and Excel
- Experience of performance management
Knowledge, Skills & Abilities
Essential
- Knowledge and experience of the use of Adastra for reporting purposes
- Ability to analyse, interpret, explain, and present data in a meaningful, concise, and relevant way
- Extensive knowledge of office and business administration procedures
- Excellent oral and written communication skills, and the ability to compose correspondence appropriate to a wide-ranging audience
- Demonstrated ability to work independently and in a team environment
- Ability to maintain strong working relationships
- Knowledge of workplace Health and Safety legislation
- Highly developed organisational skills with exceptional attention to detail
- Able to identify critical issues and priorities and deliver targets within timescale
- Problem solving and analytical skills
Additional Requirements
Essential
- Must be able to work on a flexible basis to meet the needs of the Service
- Ability to engage and influence team members, with strong negotiation skills and a good sense of humour
- Ability to adapt to unpredictable work pattern, in a busy environment with constant interruptions
- Proactive and flexible approach to workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
