Job summary
Are you passionate about mental health and ready to make a real difference in people's lives? We have an exciting opportunity for a Senior Service Manager to join our vibrant, multi-disciplinary Adults Community Mental Health Service in Slough.
We are well-established group of dedicated professionals, including social workers, community mental health nurses, consultant psychiatrists, psychological therapists, occupational therapists, community support workers, employment specialists, and administrative staff. Jointly funded by the Berkshire Healthcare NHS Foundation Trust and Slough Borough Council, we are committed to providing top-class care and support to adults with significant mental illnesses and their carers.
Why Join Us?
- Collaborative Environment: Work alongside a diverse team of experts in a supportive and dynamic setting.
- Impactful Work: Play a crucial role in designing and delivering a range of service improvements, which will benefit the lives of our service users.
- Professional Growth: Gain valuable experience and training while making a tangible difference in the community and within the team.
What We're Looking For:
We need someone with expert knowledge in a healthcare area of specialism within an Adult Mental Health service and the ability to use expert advice/knowledge when interacting on health and social care subjects.
Main duties of the job
This post is funded by, and accountable to, Berkshire Healthcare NHS Foundation Trust (BHFT) , however as a number of services that report into this role are joint funded by the respective Local Authority, some responsibilities and activities are carried out in line with policies from both organisations.
This role oversees the operation of designated Community Mental Health Services for Adults (the Services) in the Locality on behalf of BHFT and the respective Local Authority. See organisation chart.
As a Senior Service Manager, you'll:
Ensure that services are delivered whilst meeting statutory requirements for the Local Authority and key performance targets for BHFT.
Participate as a member of the Senior Management Team in the Locality, to deliver all aspects of mental health service to the highest quality and standards with available resources.
Work autonomously and have the freedom to take action, advise and implement new ideas and projects within the service, whilst ensuring that the fundamental service purpose and delivery is not impacted
Provide high level and complex professional and managerial advice, guidance and instruction as requested and required by the multi-disciplinary team.
Deputise for the Locality Manager/Head of Service as required.
Build and Maintain effective relationships with appropriate staff across both organisations as well as with system stakeholders within Frimley ICS, Primary Care networks and CCG.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
- Masters Degree in health/social care or equivalent qualification/experience as well as evidence of CPD, or specialist training.
- Exceptional interpersonal, influencing and communication skills and the ability to engage clinicians and other stakeholder groups in change, development and improvement
- Demonstrable experience of managing difficult situations with service users that have complex mental health conditions and challenging behaviours
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Debra Broderick on 01753 690 950 or email: Debra.Broderick@berkshire.nhs.uk wholl be delighted to help.
We have identified that this is a role where we have underrepresentation of ethnically diverse colleagues. As part of our commitment to inclusion and Unity Against Racism we offer guaranteed interviews to candidates who meet the essential criteria and identify as: Asian or Asian British, Black or Black British, Mixed and Other Ethnic Groups.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must haves for this role:
- Masters Degree in health/social care or equivalent qualification/experience as well as evidence of CPD, or specialist training.
- Exceptional interpersonal, influencing and communication skills and the ability to engage clinicians and other stakeholder groups in change, development and improvement
- Demonstrable experience of managing difficult situations with service users that have complex mental health conditions and challenging behaviours
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Debra Broderick on 01753 690 950 or email: Debra.Broderick@berkshire.nhs.uk wholl be delighted to help.
We have identified that this is a role where we have underrepresentation of ethnically diverse colleagues. As part of our commitment to inclusion and Unity Against Racism we offer guaranteed interviews to candidates who meet the essential criteria and identify as: Asian or Asian British, Black or Black British, Mixed and Other Ethnic Groups.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- Educated to 'A' level standard and with GCSEs in at least four subjects including English, Maths, or equivalent qualifications
- Advanced Computer skills
- Customer Care
Previous Experience
Essential
- Experience of handling confidential and sensitive data
- Evidence of consistent achievement
- Previous experience of dealing with telephone queries
- Previous experience of working with different professions: clinical and non-clinical
Desirable
- Specialist knowledge and experience gained from working in a IPASS setting for a minimum of two year
- Previous NHS experience
Knowledge, Skills & Abilities
Essential
- Knowledge and understanding of the Health Service and current change environment
- Excellent IT skills and in depth knowledge of IT systems and databases ie Microsoft office, word and Excel.
- Experience of working with complex data
- Excellent interpersonal and leadership skills
- Demonstrable understanding of customer care
- Demonstrate skills in team working and collective decision making
- Ability to work on own initiative
- Ability to be discreet and consider political sensitivities
- Ability to work under pressure
- Ability to work to tight deadlines
- Excellent written and oral communication skills
Desirable
- Good Organisational skills and ability to prioritise
- Ability to communicate across all staff levels
- Ability to work as part of a team
- Experience of managing staff /a team
- Delegation and negotiation skills
- Complaint/conflict handling
- Effective handling of complex issues
- Experience of working within policies and procedures
Person Specification
Education/Qualifications/Training
Essential
- Educated to 'A' level standard and with GCSEs in at least four subjects including English, Maths, or equivalent qualifications
- Advanced Computer skills
- Customer Care
Previous Experience
Essential
- Experience of handling confidential and sensitive data
- Evidence of consistent achievement
- Previous experience of dealing with telephone queries
- Previous experience of working with different professions: clinical and non-clinical
Desirable
- Specialist knowledge and experience gained from working in a IPASS setting for a minimum of two year
- Previous NHS experience
Knowledge, Skills & Abilities
Essential
- Knowledge and understanding of the Health Service and current change environment
- Excellent IT skills and in depth knowledge of IT systems and databases ie Microsoft office, word and Excel.
- Experience of working with complex data
- Excellent interpersonal and leadership skills
- Demonstrable understanding of customer care
- Demonstrate skills in team working and collective decision making
- Ability to work on own initiative
- Ability to be discreet and consider political sensitivities
- Ability to work under pressure
- Ability to work to tight deadlines
- Excellent written and oral communication skills
Desirable
- Good Organisational skills and ability to prioritise
- Ability to communicate across all staff levels
- Ability to work as part of a team
- Experience of managing staff /a team
- Delegation and negotiation skills
- Complaint/conflict handling
- Effective handling of complex issues
- Experience of working within policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
