MSK Physiotherapy Admin Locality Lead

Job summary

The base will be between 2 sites - St Marks Hospital, Maidenhead and Foundation House, Windsor - 18.75 hours per week

If you are looking for a new opportunity and thrive on a new challenge an exciting opportunity has arisen for an experienced administrator to join the Musculoskeletal Physiotherapy Outpatient department.

This role and gives you the opportunity to take a key part in developing and shaping of how we effectively run the department.

The role is responsible for supervising the Windsor, Ascot and Maidenhead administration team This post is suitable for someone who can coordinate work effectively and provide support, motivation, and guidance to other team members.

In this role you will need to have good customer service skills and the ability to multitask.

You will also need to have excellent communication skills, be able to prioritise and organise a varied workload. If you also thrive on variety this is a role you should consider as you will have to travel to other sites when the need arises which includes Maidenhead/Windsor, Slough and Bracknell area you will receive generous mileage allowance to facilitate this element of the role.

You will be joining a Trust which has been rated by the CQC as "Outstanding for Care" a Trust who invests in staff and looks to provide them with ongoing training and personal development.

Main duties of the job

• Line management of the WAM administration team including rota management and recruitment

• Responsible for overseeing prompt completion of administration functions such as appointment bookings, clinic letter management, emails, telephone calls and queries from physiotherapist team.

• Ensure targets and service level agreements are met to support the clinical provision

• To be responsible for the efficient running of the administration service for the physiotherapy department

• Take responsibility for digital referral management and new patient bookings

• Liaise with necessary services to support and assist patients as needed, ie Interpreting Service.

• Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department

• Collect data and statistics to aid management in guiding the service direction.

• Work flexibly in response to the needs of the patients, service, and physiotherapists

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites