Berkshire Healthcare Foundation Trust

Senior Bladder and Bowel Service Administrator

Information:

This job is now closed

Job summary

  • Provide clerical/typing and administration support for the continence service

  • Manage a small team of administration staff to include appraisals and supervision, providing training in aspects of the service when and where necessary.

  • Carry out the role of 'clinical, systems and technologies super user'.

  • Provide administrative support to specialist clinicians.

  • Proactively manage continence service databases, ensuring accurate records, financial balance and ensure good communication with contracted providers

  • Deal with sensitive and confidential information provided by service users in a professional manner with empathy and understanding.

  • Excellent communication skills to inc telephone and email queries.

  • Provide liaison between professionals and service users by receiving and providing accurate information and maintaining patient confidentiality in accordance with GDPR

  • Obtain detailed product related knowledge to inform patient's, carers, and other professionals.

Main duties of the job

The "must haves" for you to be considered for this role:

  • Interpersonal and telephone skills - be able manage sensitive personal information.

  • IT skills - knowledge of key operating systems such as RIO.

  • Work independently taking responsibility for prioritising your and others workload in a busy fast paced team environment.

  • Experience of databases and record keeping.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,857 to £30,570 a year per annum, pro rata (incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS886

Job locations

Continence Trustwide

Wokingham

RG41 2RE


Job description

Job responsibilities

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Job description

Job responsibilities

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualification

Essential

  • NVQ4 or equivalent qualification/experience
  • ECDL (European Computer Driving Licence)/computer software qualification or equivalent knowledge and experience of using a variety of software programmes/packages

Previous Experience

Essential

  • Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervising the work of others Managerial or Supervisory Experience

Desirable

  • Understanding of medical terminology
  • Budget experience

Knowledge, Skill & Abilities

Essential

  • Good interpersonal, communication and reporting skills
  • Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software
  • Self motivated and ability to motivate others
  • Excellent administration & organisational skills

Additional Requirement

Essential

  • Full driving licence
  • Use of car for work purposes
Person Specification

Education/Qualification

Essential

  • NVQ4 or equivalent qualification/experience
  • ECDL (European Computer Driving Licence)/computer software qualification or equivalent knowledge and experience of using a variety of software programmes/packages

Previous Experience

Essential

  • Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervising the work of others Managerial or Supervisory Experience

Desirable

  • Understanding of medical terminology
  • Budget experience

Knowledge, Skill & Abilities

Essential

  • Good interpersonal, communication and reporting skills
  • Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software
  • Self motivated and ability to motivate others
  • Excellent administration & organisational skills

Additional Requirement

Essential

  • Full driving licence
  • Use of car for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Continence Trustwide

Wokingham

RG41 2RE


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Continence Trustwide

Wokingham

RG41 2RE


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Manager

Eloise Rimmer

eloise.rimmer@berkshire.nhs.uk

07929826796

Details

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,857 to £30,570 a year per annum, pro rata (incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS886

Job locations

Continence Trustwide

Wokingham

RG41 2RE


Supporting documents

Privacy notice

Berkshire Healthcare Foundation Trust's privacy notice (opens in a new tab)