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Berkshire Healthcare Foundation Trust

Westcall Patient Flow Co-ordinator (Out of Hours)

Information:

This job is now closed

Job summary

We are looking to recruit a parttime 25 hours per week, Band 7 Urgent Care Patient Flow Co-ordinator to work within our Out of Hours Urgent Care service.

Based at our Primary Care Centre at the Royal Berkshire, you will be part of a forward-thinking team of GPs, Practitioners, Nurses and Healthcare assistants, providing high quality out of hours care to the local population.

Our Primary Care Centre is open 7 days a week from 6.30pm until midnight weekdays and from 8am until midnight at weekends.

Our current vacancy is for a nurse/paramedic who can cover Saturdays and Sundays from 10am until 10.30pm and Bank Holidays 10am until 10.30pm.

The postholder will proactively manage and optimise the flow of patients attending the department, as well as managing the flow of patients from outside organisations such as ED and NHS 111, ensuring the patient is seen and managed in the most appropriate place.

Acting as a clinical role model, the postholder will assist in undertaking the initial assessment and triage of the patient, to ensure that the sickest patients within the department are seen and treated in a timely manner.

The postholder will have line management responsibility for the band 5 nurses and band 2/3 healthcare assistants. This will include regular management supervision, sickness/leave monitoring, performance management, and advance adjustments to the rota where necessary.

Main duties of the job

  • To proactively manage and optimise the flow of patients attending the Westcall Primary Care Centre, including those patients referred from Westcall triage, ED, and NHS 111 to ensure that they are seen and managed in a timely manner.

  • Assessing patients on arrival to the department and prioritising them according to clinical need.

  • Support healthcare assistants and nurses with observations of patients' blood pressure, pulse, temperature, and pulse oximetry and escalate patients who have an elevated NEWS score.

  • Undertake investigations as required including ECG, venepuncture, urinalysis and point of care testing.

  • Effectively liaising with a range of inter-professional teams including acute colleagues and primary care colleagues.

  • To take responsibility for maintaining oversight of patients who have had long wait times and to ensure that they are regularly updated and safely monitored in the waiting room.

  • Line management responsibility for the band 5 nurses and band 2/3 healthcare assistants. This will include regular management supervision, sickness/leave monitoring, performance management, and advance adjustments to the rota where necessary.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

06 January 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS787-C

Job locations

Westcall Out of Hours

Reading

RG1 5AN


Job description

Job responsibilities

The must haves for you to be considered for this role:

  • Registered Nurse/Paramedic with a minimum of 3-4 years post registration experience.

  • Evidence of continuing professional development

  • Evidence of shift management

  • Experience of managing people and teams

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Job description

Job responsibilities

The must haves for you to be considered for this role:

  • Registered Nurse/Paramedic with a minimum of 3-4 years post registration experience.

  • Evidence of continuing professional development

  • Evidence of shift management

  • Experience of managing people and teams

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Person Specification

Education/Qualifications/ Training

Essential

  • Educated to degree level or equivalent with relevant experience in a healthcare environment
  • Evidence of post graduate study
  • Evidence of continuing professional development
  • Current NMC/HCPC Registration

Desirable

  • Management Qualification or willingness to undertake.

Previous Experience

Essential

  • Minimum of 3-4 years post registration experience.
  • Evidence of shift management
  • Minimum of 2 years' experience in Emergency Care/Urgent Care
  • Experience of managing people and teams including performance management, sickness monitoring, recruitment, skill mix and staffing rotas.
  • Previous experience of multi-agency collaboration working across professional boundaries
  • Ability to effectively challenge stakeholders while maintaining effective relationships

Desirable

  • Experience of working in a patient flow environment
  • Demonstrable experience of effective partnership working with other organisations
  • Previous experience of budgetary control/managing a budget

Knowledge, Skills & Abilities

Essential

  • Strategic awareness and understanding
  • Knowledge and understanding of relevant National policies and guidelines relevant to the area.
  • Ability to work as part of a team and project a positive image.
  • Flexible in their attitudes and behaviours to support team working and delivery of objectives
  • Ability to support Clinical Supervision
  • Excellent communication skills with an ability to network and build relationships at all levels.
  • Time management skills
  • Advanced IT skills/ Excel

Desirable

  • Knowledge of QI Methodology

Additional Requirements

Essential

  • Ability to travel to multiple sites
Person Specification

Education/Qualifications/ Training

Essential

  • Educated to degree level or equivalent with relevant experience in a healthcare environment
  • Evidence of post graduate study
  • Evidence of continuing professional development
  • Current NMC/HCPC Registration

Desirable

  • Management Qualification or willingness to undertake.

Previous Experience

Essential

  • Minimum of 3-4 years post registration experience.
  • Evidence of shift management
  • Minimum of 2 years' experience in Emergency Care/Urgent Care
  • Experience of managing people and teams including performance management, sickness monitoring, recruitment, skill mix and staffing rotas.
  • Previous experience of multi-agency collaboration working across professional boundaries
  • Ability to effectively challenge stakeholders while maintaining effective relationships

Desirable

  • Experience of working in a patient flow environment
  • Demonstrable experience of effective partnership working with other organisations
  • Previous experience of budgetary control/managing a budget

Knowledge, Skills & Abilities

Essential

  • Strategic awareness and understanding
  • Knowledge and understanding of relevant National policies and guidelines relevant to the area.
  • Ability to work as part of a team and project a positive image.
  • Flexible in their attitudes and behaviours to support team working and delivery of objectives
  • Ability to support Clinical Supervision
  • Excellent communication skills with an ability to network and build relationships at all levels.
  • Time management skills
  • Advanced IT skills/ Excel

Desirable

  • Knowledge of QI Methodology

Additional Requirements

Essential

  • Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Westcall Out of Hours

Reading

RG1 5AN


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Westcall Out of Hours

Reading

RG1 5AN


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Lead

Carla Woolford

Carla.woolford@berkshire.nhs.uk

07920765378

Details

Date posted

06 January 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS787-C

Job locations

Westcall Out of Hours

Reading

RG1 5AN


Supporting documents

Privacy notice

Berkshire Healthcare Foundation Trust's privacy notice (opens in a new tab)