Job summary
A Monday-Friday 8.30am-4.30pm working pattern is just one of the attractions this opportunity provides. We are looking to recruit a Band 6 Clinical Nurse Advisor based at Cremyll Road in Reading. With a genuine passion for improving patient care, you will be an enthusiastic and experienced registered nurse. With the drive and determination to make our team excel, you will have excellent communication and people skills, and be persuasive and motivational when collaborating with our integrated teams. Responsible for ensuring that our service delivers its optimum performance, you will work to achieve a seamless service. Driven to improve patient experience, you will be part of the triage team assessing referrals in a timely manner and signposting to other teams and services delivering care needs. Your energy and drive will be rewarded with the support of a dedicated team that strives to create a warm and progressive environment in providing outstanding care for our patients.
Main duties of the job
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Provide clinical support, assistance, and professionals expertise to all callers to the Community Nursing Triage Telephone Support. This will range from signposting the referral to the appropriate service, making a direct referral, or offering advice.
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Work in conjunction with administrative support staff to provide high quality, clinical triage using knowledge, skills, critical thinking, and professional judgement
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The 4 must haves for you to be considered for this role:
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Registered nurse with community experience.
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Car driver with ability and readiness to travel.
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Excellent communication skills with the ability to manage distressed patients or relatives over the phone.
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Ability to use own initiative and work autonomously.
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The 4 must haves for you to be considered for this role:
-
Registered nurse with community experience.
-
Car driver with ability and readiness to travel.
-
Excellent communication skills with the ability to manage distressed patients or relatives over the phone.
-
Ability to use own initiative and work autonomously.
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications
Essential
- Registered Nurse
- Current NMC Registration
- Current NMC Registration
Desirable
- Mentorship Training (Should be completed 1 year post registration or staff new to community will do the training after 1 year in post: staff with previous community experience must undertake this training before any other training will be agreed).
Training
Essential
- Willingness to undertake further training and development Evidence of ongoing professional development
Previous Experience
Essential
Knowledge, Skills & Abilities
Essential
- Experience of working in a customer focussed environment
- Well-developed written and verbal communication skills
- Able to communicate effectively with patients / carers / healthcare professionals and team members
- Able to demonstrate use of own initiative in ever changing circumstances
- Evidence of effective team working
- Able to demonstrate an understanding and knowledge of community services
- Ability to prioritise workload and remain calm whilst working in a pressurised environment
- Ability to demonstrate and show evidence of effective clinical skills as per BHFT Band 6 competencies
- Ability to identify risks
- Ability to work autonomously
- Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the Hub
- Ability to deal with patient referrals including those with complex needs
- Ability to identify risks and act accordingly with regard to safety of patients and others
- Ability to receive and act on developmental feedback
- Cultural/diversity awareness and evidence of a non- discriminatory approach
- Positive and enthusiastic approach to work and challenging situations.
Additional Requirements
Essential
- Ability to undertake flexible working
- Valid UK driving licence
- Valid UK driving licence
Person Specification
Education/Qualifications
Essential
- Registered Nurse
- Current NMC Registration
- Current NMC Registration
Desirable
- Mentorship Training (Should be completed 1 year post registration or staff new to community will do the training after 1 year in post: staff with previous community experience must undertake this training before any other training will be agreed).
Training
Essential
- Willingness to undertake further training and development Evidence of ongoing professional development
Previous Experience
Essential
Knowledge, Skills & Abilities
Essential
- Experience of working in a customer focussed environment
- Well-developed written and verbal communication skills
- Able to communicate effectively with patients / carers / healthcare professionals and team members
- Able to demonstrate use of own initiative in ever changing circumstances
- Evidence of effective team working
- Able to demonstrate an understanding and knowledge of community services
- Ability to prioritise workload and remain calm whilst working in a pressurised environment
- Ability to demonstrate and show evidence of effective clinical skills as per BHFT Band 6 competencies
- Ability to identify risks
- Ability to work autonomously
- Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the Hub
- Ability to deal with patient referrals including those with complex needs
- Ability to identify risks and act accordingly with regard to safety of patients and others
- Ability to receive and act on developmental feedback
- Cultural/diversity awareness and evidence of a non- discriminatory approach
- Positive and enthusiastic approach to work and challenging situations.
Additional Requirements
Essential
- Ability to undertake flexible working
- Valid UK driving licence
- Valid UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
