Job summary
Interview will be held on 5th Dec 2024
Can you make a difference? Do you enjoy helping people solve problems?
If you're a motivated individual with a 'can do' attitude, strong attention to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning and possess excellent communication and customer service skills - then we just might have the perfect opportunity for you.
We believe technology and innovation will drive the way care is delivered in our community, and we are committed to using technology to engage with patients.
We're looking for someone to join the first line team within our clinical application support service.
Based at our Bath Road office in Reading, the application support desk operates from 08:00 - 17:00 Monday to Friday, you will work a shift pattern to cover this period.
Due to the nature of responsibilities this role is not suitable for remote working. Some hybrid working may be possible upon completion of induction.
This is a great opportunity for a junior IT analyst or administrator to gain experience and grow within a forward-thinking organisation
Main duties of the job
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
1. At least 1 years experience in an IT/Application Support or Technical Customer Service role.
2. Excellent communication skills. Able to convey technical issues to a non-technical audience.
3. Ability to work under pressure and to deadlines and deliver objectives.
4. Ability to work effectively as part of a team and on your own to achieve service KPIs.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about any questions you may have. Please dont hesitate to call: David Rowe on 0776 876 3270 or email: david.rowe@berkshire.nhs.uk wholl be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must haves for this role:
1. At least 1 years experience in an IT/Application Support or Technical Customer Service role.
2. Excellent communication skills. Able to convey technical issues to a non-technical audience.
3. Ability to work under pressure and to deadlines and deliver objectives.
4. Ability to work effectively as part of a team and on your own to achieve service KPIs.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about any questions you may have. Please dont hesitate to call: David Rowe on 0776 876 3270 or email: david.rowe@berkshire.nhs.uk wholl be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- Microsoft Certified or European Computer Driving Licence Qualified or equivalent demonstrable level of knowledge.
- Good Standard of Education. NVQ3 or equivalent experience.
Continuous Professional Development
Desirable
- Experience in writing Training Guides
- Formal training in NHS Registration Authority - or equivalent experience
- Evidence of continuous personal and professional development
Previous Experience
Essential
- At least one years' experience of working in an IT support environment or technical customer service environment
- Experience of providing diverse services to multiple customers
Desirable
- At least one years' experience providing technical support in an Application Systems environment.
- Professional IT experience in the design, development and implementation of software applications and relational databases.
- Project management experience
Knowledge, Skills & Abilities
Essential
- Excellent communication skills. Able to communicate effectively with users about information and data quality issues in a non-technical manner.
- Outstanding organisational skills.
- Ability to work under pressure and to deadlines and deliver objectives.
- Experience in the use of MS Office Applications
- Ability to respond to customer queries/concerns effectively.
- Self-motivated and corporate team player.
- Ability to prioritise and work on own initiative
- Flexible and adaptable.
- Logical and methodical approach to working.
- Creative problem-solving abilities.
Desirable
- A clear understanding of, and knowledge about, information and information technology requirements as applicable to a large multi-site organisation.
- Confidence, enthusiasm and commitment to finding new ways of working.
- Awareness of current legislation relating to data protection
Additional Requirements
Essential
- Able to travel to any trust site as required by the service using private or public means.
Desirable
- Full Driving Licence - Car Driver/Car Owner
Person Specification
Education/Qualifications/Training
Essential
- Microsoft Certified or European Computer Driving Licence Qualified or equivalent demonstrable level of knowledge.
- Good Standard of Education. NVQ3 or equivalent experience.
Continuous Professional Development
Desirable
- Experience in writing Training Guides
- Formal training in NHS Registration Authority - or equivalent experience
- Evidence of continuous personal and professional development
Previous Experience
Essential
- At least one years' experience of working in an IT support environment or technical customer service environment
- Experience of providing diverse services to multiple customers
Desirable
- At least one years' experience providing technical support in an Application Systems environment.
- Professional IT experience in the design, development and implementation of software applications and relational databases.
- Project management experience
Knowledge, Skills & Abilities
Essential
- Excellent communication skills. Able to communicate effectively with users about information and data quality issues in a non-technical manner.
- Outstanding organisational skills.
- Ability to work under pressure and to deadlines and deliver objectives.
- Experience in the use of MS Office Applications
- Ability to respond to customer queries/concerns effectively.
- Self-motivated and corporate team player.
- Ability to prioritise and work on own initiative
- Flexible and adaptable.
- Logical and methodical approach to working.
- Creative problem-solving abilities.
Desirable
- A clear understanding of, and knowledge about, information and information technology requirements as applicable to a large multi-site organisation.
- Confidence, enthusiasm and commitment to finding new ways of working.
- Awareness of current legislation relating to data protection
Additional Requirements
Essential
- Able to travel to any trust site as required by the service using private or public means.
Desirable
- Full Driving Licence - Car Driver/Car Owner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
