Berkshire Healthcare Foundation Trust

Administrator for the Learning Disabilities Team

Information:

This job is now closed

Job summary

We are currently recruiting for a Team Administrator to join ourfriendly and motivated team and to support the health professionals that work with Adults with Learning Disabilities in the Windsor and Maidenhead area (WAM).

This is an exciting opportunity to work with a wide range of professionals, providing key administration support to health staff. We are a joint Multi Professional Team of Health and Social Care Staff, who work across a range of settings from people's homes, residential and supported living services and day services. We work closely with GP's, hospitals, families, children services for transition, mainstream health services and social services.

The successful candidate will have an extensive and wide-ranging background in administration, have the ability to develop (or eager to learn how to) easy read material/letters and be used to working in a busy and fast-paced service. We are also looking for someone with flexibility, ability to organise and a team spirit to join this friendly and professional team. You will have experience of minute-taking and we can expand this within the role. You will cover various admin areas from minutes taking and help with team organisation and performance data, to supporting the team referrals and processes and speaking to clients and those who support them. You will support a wide variety of health professionals and ensure a smooth running of the Team and be able to organise and communicate well.

Main duties of the job

  • To be a central point of contact, maintaining effective communication across the service, answering telephones, taking messages and actioning as appropriate.

  • Type correspondence, reports and other documentation, sometimes of a confidential nature, to a high standard within agreed timescales.

  • Support the team to organise and ensure the smooth pathway of the referrals into the team, referrers acknowledgements and put on the Rio system.

  • Help to monitor and review data performance and support the Team Manager with any actions.

  • Assist in the efficient and accurate recording of data on all electronic systems including the Trust's internal systems (e.g., RIO, ESR, AGRESSO, E Roster and E Manager).

  • Assist with planning and arranging meetings and events which may be internal or external to the service, ensuring all necessary arrangements are made, e.g., room bookings, equipment, refreshments, etc.

  • Responsible, as designated by the Line Manager, for the ordering of stationery and other supplies required for the running of the service, maintaining appropriate stock levels.

  • Reflect on own areas of development to support the administration team and engage in regular support and supervision meetings.

  • Comply with all statutory, legislative, and local policies applicable to this post.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

11 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum , pro rata ( Incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CFS374

Job locations

CTPLD WAM , St. Mark's Hospital

Maidenhead

SL6 6DU


Job description

Job responsibilities

The must haves for this role:

  • Good Knowledge and experience of Microsoft Excel, Word, Outlook and Powerpoint

  • Flexible, adaptable and able to work using own initiative and also take direction as required

  • Excellent ability to work effectively in a team

  • Good interpersonal, communication, observational and reporting skills

  • Ability to have good customer service and speak appropriately to patients, carers and professionals, face to face and over the phone

  • Ability to take accurate minutes and notes

  • To be able to use a practical problem-solving approach in everyday situations and multi task.

  • Ability to handle sensitive and confidential information appropriately

  • Excellent organisational and time management skills and attention to detail.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Tracy Patterson on 07733225652 or Tracy.patterson@berkshire.nhs.uk wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

The core hours for this role are 9-5 for 22.5 hours a week and we are open to applications from people looking to work flexibly. There will be the possibility of hybrid working, but there is also a need to be in the office at times.

Job description

Job responsibilities

The must haves for this role:

  • Good Knowledge and experience of Microsoft Excel, Word, Outlook and Powerpoint

  • Flexible, adaptable and able to work using own initiative and also take direction as required

  • Excellent ability to work effectively in a team

  • Good interpersonal, communication, observational and reporting skills

  • Ability to have good customer service and speak appropriately to patients, carers and professionals, face to face and over the phone

  • Ability to take accurate minutes and notes

  • To be able to use a practical problem-solving approach in everyday situations and multi task.

  • Ability to handle sensitive and confidential information appropriately

  • Excellent organisational and time management skills and attention to detail.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Tracy Patterson on 07733225652 or Tracy.patterson@berkshire.nhs.uk wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

The core hours for this role are 9-5 for 22.5 hours a week and we are open to applications from people looking to work flexibly. There will be the possibility of hybrid working, but there is also a need to be in the office at times.

Person Specification

Education/Qualifications/Training

Essential

  • Educated to GCSE Grade C (or equivalent), including English and Maths
  • Computer Literate

Desirable

  • Office skills-based qualifications such as RSA, Pitmans or equivalent

Continuous Professional Development

Essential

  • Keeping up to date with new systems

Desirable

  • Experience of using supervision and reflection of work.
  • Mentoring and shadowing others as required

Previous Experience

Essential

  • Office based administrative and telephone support
  • Maintaining computerised and manual information management systems

Desirable

  • Previous NHS experience
  • Effective working with a range of service users, staff and agencies

Knowledge, Skills & Abilities

Essential

  • Ability to take direction and work effectively in a team without the need for supervision
  • Ability to speak appropriately to patients, carers and professionals, face to face and over the phone
  • Ability to take accurate minutes and notes
  • Ability to use a practical problem-solving approach in everyday situations
  • Ability to handle sensitive and confidential information appropriately
  • Use of Excel, word, Office, Teams and Rio.

Desirable

  • Flexible, adaptable and able to work using own initiative
  • Knowledge of the role of Learning Disabilities Health Professionals

Additional Requirements

Essential

  • Ability to travel to multiple sites

Desirable

  • Car Driver
Person Specification

Education/Qualifications/Training

Essential

  • Educated to GCSE Grade C (or equivalent), including English and Maths
  • Computer Literate

Desirable

  • Office skills-based qualifications such as RSA, Pitmans or equivalent

Continuous Professional Development

Essential

  • Keeping up to date with new systems

Desirable

  • Experience of using supervision and reflection of work.
  • Mentoring and shadowing others as required

Previous Experience

Essential

  • Office based administrative and telephone support
  • Maintaining computerised and manual information management systems

Desirable

  • Previous NHS experience
  • Effective working with a range of service users, staff and agencies

Knowledge, Skills & Abilities

Essential

  • Ability to take direction and work effectively in a team without the need for supervision
  • Ability to speak appropriately to patients, carers and professionals, face to face and over the phone
  • Ability to take accurate minutes and notes
  • Ability to use a practical problem-solving approach in everyday situations
  • Ability to handle sensitive and confidential information appropriately
  • Use of Excel, word, Office, Teams and Rio.

Desirable

  • Flexible, adaptable and able to work using own initiative
  • Knowledge of the role of Learning Disabilities Health Professionals

Additional Requirements

Essential

  • Ability to travel to multiple sites

Desirable

  • Car Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

CTPLD WAM , St. Mark's Hospital

Maidenhead

SL6 6DU


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

CTPLD WAM , St. Mark's Hospital

Maidenhead

SL6 6DU


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

WAM CTPLD Health Manager

Tracy Patterson

Tracy.patterson@berkshire.nhs.uk

07733225652

Details

Date posted

11 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum , pro rata ( Incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CFS374

Job locations

CTPLD WAM , St. Mark's Hospital

Maidenhead

SL6 6DU


Supporting documents

Privacy notice

Berkshire Healthcare Foundation Trust's privacy notice (opens in a new tab)