Berkshire Healthcare Foundation Trust

MSK Physio Administrator

Information:

This job is now closed

Job summary

We have an exciting opportunity to work as an administrator within the MSK Physiotherapy Admin team. This role will be based at Upton Hospital. You will be joining a friendly and supportive team, who are very patient focused. The ideal candidate will have a flexible approach and be good at multi-tasking, preferably with some customer service experience. Good IT skills are essential. You will be joining a welcoming admin team who are pro-active in ensuring a high standard of service within MSK Physio across East Berkshire.

Main duties of the job

  • Forwarding referrals to specified Private Provider Physiotherapy services.

  • Communications to patient either by letter or text message.

  • Monitoring and updating spreadsheets

  • Booking and outcoming appointment on our in-house system

  • Reception cover

  • Sending out invite letters

  • Making interpreter bookings via an on-line portal

  • Monitoring our text message reminder responses

  • Cover at other sites within our Service (Driving licence/car owner essential)

  • Monitoring the group email and responding to queries as appropriate.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

30 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum, pro rata (incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS770-A

Job locations

Physiotherapy WAM Musculoskeletal

Slough

SL1 2BJ


Job description

Job responsibilities

The must haves for this role:

  • Excellent customer service Skills

  • Good organisational skill and the ability multi-task and prioritise

  • Good knowledge of Microsoft Office Suite

  • Driving licence/car owner

The must haves for this role:

  • Excellent customer service Skills

  • Good organisational skill and the ability multi-task and prioritise

  • Good knowledge of Microsoft Office Suite

  • Driving licence/car owner

The must haves for this role:

  • Excellent customer service Skills

  • Good organisational skill and the ability multi-task and prioritise

  • Good knowledge of Microsoft Office Suite

  • Driving licence/car owner

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Job description

Job responsibilities

The must haves for this role:

  • Excellent customer service Skills

  • Good organisational skill and the ability multi-task and prioritise

  • Good knowledge of Microsoft Office Suite

  • Driving licence/car owner

The must haves for this role:

  • Excellent customer service Skills

  • Good organisational skill and the ability multi-task and prioritise

  • Good knowledge of Microsoft Office Suite

  • Driving licence/car owner

The must haves for this role:

  • Excellent customer service Skills

  • Good organisational skill and the ability multi-task and prioritise

  • Good knowledge of Microsoft Office Suite

  • Driving licence/car owner

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Person Specification

Education/Qualifications/Training

Essential

  • NVQ3 or equivalent qualification/experience
  • Basic knowledge of administration and/or office procedures
  • Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
  • Knowledge and experience of using a variety of software programmes/packages

Knowledge, Skills & Abilities

Essential

  • Good interpersonal, communication and reporting skills
  • Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post

Previous Experience

Desirable

  • Knowledge of Trust Database - RIO
Person Specification

Education/Qualifications/Training

Essential

  • NVQ3 or equivalent qualification/experience
  • Basic knowledge of administration and/or office procedures
  • Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
  • Knowledge and experience of using a variety of software programmes/packages

Knowledge, Skills & Abilities

Essential

  • Good interpersonal, communication and reporting skills
  • Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post

Previous Experience

Desirable

  • Knowledge of Trust Database - RIO

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Physiotherapy WAM Musculoskeletal

Slough

SL1 2BJ


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Physiotherapy WAM Musculoskeletal

Slough

SL1 2BJ


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Administrator

Linda Burley

linda.burley@berkshire.nhs.uk

07557542193

Details

Date posted

30 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum, pro rata (incl of HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

371-CHS770-A

Job locations

Physiotherapy WAM Musculoskeletal

Slough

SL1 2BJ


Supporting documents

Privacy notice

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