Job summary
INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only
Are you an accomplished IT professional seeking to advance your career? Are you enthusiastic about leading teams and achieving excellence in service delivery?
We are looking for a talented and motivated IT Service Delivery Manager to be part of our IT Operations team. In this role, you will serve as the deputy to the Head of IT Operations and contribute significantly to both technical and strategic planning.
In this hands-on position, you will lead the front-facing IT teams and ensure high service standards, whether provided internally or by external partners.
Your excellent communication skills will enable you to interact effectively with stakeholders at all levels and play a crucial role in establishing KPIs/SLAs for IT service delivery.
You will oversee the implementation and refinement of ITIL processes across BHFT, applying ITIL best practices, policies, and procedures. Your expertise will be essential in managing budgets and spearheading large-scale IT projects.
We support your professional development and foster a collaborative, supportive environment where your leadership can make a real difference.
This is a full-time permanent role based at our Bath Road office in Reading, with options for agreed remote working.
Main duties of the job
- Spearhead ITIL Service Management across IT Operations, ensuring best practices and continuous service improvement
- Lead and develop highly skilled multidisciplinary IT teams, promoting a culture of learning and development
- Develop, monitor, and manage KPIs/SLAs for IT services, ensuring high levels of service delivery
- Manage the service desk platform to optimize user experience and service efficiency
- Lead key technical projects, ensuring seamless transitions from project completion to business-as-usual operations
- Manage budgets, including supporting a £4m annual end-point device replacement project.
- Collaborate with business and clinical teams to align IT services with organizational goals and needs
- Oversee IT asset lifecycle management, procurement, and supplier relationships to ensure cost-effective solutions.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.
Job description
Job responsibilities
The must haves for this role:
1. Educated tomasterslevel in a subject relevant to the post or significant equivalent experience.
2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge
3. Demonstrable leadership and management skills
4. Proven experience in ITIL service management and the ability to drive continuous improvement
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Anthony Davies (07770478467) or email anthony.davies@berkshire.nhs.uk wholl be delighted to help.
Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must haves for this role:
1. Educated tomasterslevel in a subject relevant to the post or significant equivalent experience.
2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge
3. Demonstrable leadership and management skills
4. Proven experience in ITIL service management and the ability to drive continuous improvement
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Anthony Davies (07770478467) or email anthony.davies@berkshire.nhs.uk wholl be delighted to help.
Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- Educated to master's level in a subject relevant to the post or significant equivalent experience.
- Microsoft Certified Professional or equivalent level of knowledge.
- PRINCE2 Practitioner qualified or equivalent qualification. (or working towards)
- Proven track-record of strong project management of medium / large information and / or IT projects related to cloud-based technology.
- ITIL Software Asset Management certificate qualified or the equivalent level of knowledge
Continuous Professional Development
Essential
- Evidence of continuous personal and professional development.
Previous Experience
Essential
- Significant senior experience in IT Service Management and Operations.
- Experience of providing diverse services to multiple services within a large multi-faceted, multi-site organisation.
- Detailed technical understanding of the theory and practice of desktop and server infrastructures including local area network hardware and software components.
Knowledge, Skills & Abilities
Essential
- Methodical, analytical with excellent organisational skills.
- Experience of budget setting, financial management, and interpretation of financial data
Additional Requirements
Essential
- Ability to travel to multiple sites
- Willingness and ability to work outside of normal office hours
Person Specification
Education/Qualifications/Training
Essential
- Educated to master's level in a subject relevant to the post or significant equivalent experience.
- Microsoft Certified Professional or equivalent level of knowledge.
- PRINCE2 Practitioner qualified or equivalent qualification. (or working towards)
- Proven track-record of strong project management of medium / large information and / or IT projects related to cloud-based technology.
- ITIL Software Asset Management certificate qualified or the equivalent level of knowledge
Continuous Professional Development
Essential
- Evidence of continuous personal and professional development.
Previous Experience
Essential
- Significant senior experience in IT Service Management and Operations.
- Experience of providing diverse services to multiple services within a large multi-faceted, multi-site organisation.
- Detailed technical understanding of the theory and practice of desktop and server infrastructures including local area network hardware and software components.
Knowledge, Skills & Abilities
Essential
- Methodical, analytical with excellent organisational skills.
- Experience of budget setting, financial management, and interpretation of financial data
Additional Requirements
Essential
- Ability to travel to multiple sites
- Willingness and ability to work outside of normal office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
