Berkshire Healthcare Foundation Trust

Community Nursing Team Triage Administrator

Information:

This job is now closed

Job summary

We are looking for a Community Nursing Team Triage Administrator to join our CQC rated 'Outstanding' Trust. As a Community Nursing Team Triage Administrator, you will support the Community Nursing service deliver care to people in their own homes by assisting in the triage of new referrals as well as providing administrative support to the team. We offer a supportive environment with opportunities for further career development.

Main duties of the job

  • To be the central point of contact alongside a trained clinician for all new referrals into the District nursing service, taking messages, obtaining information for new referrals, advising patients about visits, referring as appropriate and answering routine enquiries.

  • You will assist in the triage and allocation of new referrals, advise patients about visits, refer as appropriate and answer routine enquiries.

  • Type confidential correspondence, reports and other documentation to a high standard within agreed timescales.

  • Maintain effective communication across the service and deal in a professional, helpful, and sensitive manner with patients, carers, staff and other agencies by telephone and face to face.

  • Assist in the efficient and accurate recording of data on all required electronic systems including the Trust system RIO.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

Details

Date posted

07 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum (incl of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CHS733

Job locations

District Nursing - Windsor

Maidenhead

SL6 6DU


Job description

Job responsibilities

The must haves for this role:

1. Excellent interpersonal and communication skills

2. Good IT skills, with the ability to navigate around various systems

3. Work effectively in a team and independently, using initiative

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Job description

Job responsibilities

The must haves for this role:

1. Excellent interpersonal and communication skills

2. Good IT skills, with the ability to navigate around various systems

3. Work effectively in a team and independently, using initiative

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Person Specification

Education/Qualifications/Training

Essential

  • EducatedtoGCSEorequivalent including English
  • NVQ3orequivalentqualification/ experience
  • Goodknowledgeofadministration and/or office procedures

Previous Experience

Essential

  • Knowledge and experience of using a varietyofsoftware programmes/packages
  • Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties, undertaking a full range of administrative duties including minute-taking
  • Previous experience working in a healthcare setting

Knowledge, Skills & Abilities

Essential

  • Good interpersonal, communication and reporting skills
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload

Additional Requirements

Essential

  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
  • The post requires a degree of agility and ability to carry light or moderate loads
  • Be a car driver
Person Specification

Education/Qualifications/Training

Essential

  • EducatedtoGCSEorequivalent including English
  • NVQ3orequivalentqualification/ experience
  • Goodknowledgeofadministration and/or office procedures

Previous Experience

Essential

  • Knowledge and experience of using a varietyofsoftware programmes/packages
  • Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties, undertaking a full range of administrative duties including minute-taking
  • Previous experience working in a healthcare setting

Knowledge, Skills & Abilities

Essential

  • Good interpersonal, communication and reporting skills
  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload

Additional Requirements

Essential

  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
  • The post requires a degree of agility and ability to carry light or moderate loads
  • Be a car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

District Nursing - Windsor

Maidenhead

SL6 6DU


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

District Nursing - Windsor

Maidenhead

SL6 6DU


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Paige Wilkinson

paige.wilkinson@berkshire.nhs.uk

07773093140

Details

Date posted

07 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum (incl of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CHS733

Job locations

District Nursing - Windsor

Maidenhead

SL6 6DU


Supporting documents

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