Phlebotomy Call Handler

Job summary

FULL TIME, PART TIME & JOB SHARE OPPORTUNITIES AVAILABLE.

Working between the hours of 10:00-18:00hrs Monday to Friday.

An exciting opportunity has arisen for an enthusiastic Call Handler to join our CQC rated 'Outstanding' Trust, within our Urgent Care Service.

We are a passionate Phlebotomy team dedicated to providing exceptional care.

We are seeking an enthusiastic Call Handler to join our team. In this hybrid role, you will be responsible for:

• Handling telephone calls from patients.
• Booking appointments for our phlebotomy services.
• Providing excellent customer service and support

Our telephone lines are open 5days a week (Monday - Friday) and closed on weekends and bank holidays.

Free parking when visiting our site is available for our staff.

Main duties of the job

• To be a central point of contact by answering all incoming calls from patients / carers

• Booking patients into appointments on computer-based software.

• Booking children into the appropriate clinics and advise parent/carer of any specific requirements.

• Scheduling appointments efficiently.

• Assisting patients with their queries and concerns.

• Collaborating with the phlebotomy team to ensure smooth operations

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.