Job summary
BHFT INTERNAL CANDIDATES ONLY
ThisBusiness Operational support manager role will cover Integrated services across East Berkshire, the main work base being either Maidenhead or Slough. The role will report to the Integrated Services Lead and support the services with business and operational tasks. This will require someone with good knowledge of Business support tasks such as collating monthly data, monitoring service performance, managing small projects within services, recruitment support, preparing for team meeting, as well as supporting with the operational side, such as coordinating the administration teams, RIO referral management, overseeing appointment booking processes, staffing rotas/eRoster etc. Excellent IT skill are a must.
The Integrated services consist of a number of services -The Assessment and Rehabilitation Centre (ARC), Community Physiotherapy, Intensive Community Rehabilitation, Intermediate care and Inpatient therapies - covering Windsor, Ascot, Maidenhead and Slough and Bracknell. They are integrated teams including Nurses, Doctors, Physiotherapists, Occupational Therapists, Therapy assistants, and admin support.
Main duties of the job
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You'll deliver an effective operational and business support service to the Integrated Care services, which includes the Assessment and Rehabilitation Service, Community Physiotherapy, Intensive Community rehabilitation, and staff within the Intermediate Care Services; STS&R and ICR, including diary management, providing assistance in meeting service targets, offering operational leadership to the teams via delegated supervisory duties where appropriate.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.
Job description
Job responsibilities
The 4 "must haves" for this role:
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Sound experience of Business support tasks
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Some experience in supporting the operational management of services including staff management.
-
Good working knowledge of the different IT systems; Microsoft, RIO, eRoster, E-Manager etc
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The 4 "must haves" for this role:
-
Sound experience of Business support tasks
-
Some experience in supporting the operational management of services including staff management.
-
Good working knowledge of the different IT systems; Microsoft, RIO, eRoster, E-Manager etc
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications
Essential
- Degree or equivalent qualification or demonstrable level of knowledge in a relevant discipline
Desirable
- Business or Administrative qualification (NVQ 4 in Business & Administration or equivalent) or equivalent relevant knowledge.
Previous Experience
Essential
- Excellent knowledge and experience of using a variety of IT packages (such as MS Office) and other electronic systems (RiO, ESR, Dragon Software, etc.)
Previous Experience
Essential
- Demonstrable experience of coordinating administrative processes within a busy office and/or care environment.
- Experience of supervision of staff including performance and absence management.
- Experience of managing data for performance and reporting purposes
Additional Requirements
Essential
- Ability and willingness to travel independently between locations when required
Knowledge & Skills
Essential
- Advanced keyboard skills ensuring a high level of concentration, accuracy and speed
- Excellent organisational and skills with ability to plan and prioritise workload
- Ability to produce professional documentation to a high standard
- Ability to empathise, be supportive and sensitive to the needs of others
- Work effectively within a team and manage others' workload
- Able to communicate with a wide range of stakeholders - patients, public, clinical and managerial, both written and verbal
- Ability to embrace and quickly adapt to new technologies and new ways of working
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines
Person Specification
Education/Qualifications
Essential
- Degree or equivalent qualification or demonstrable level of knowledge in a relevant discipline
Desirable
- Business or Administrative qualification (NVQ 4 in Business & Administration or equivalent) or equivalent relevant knowledge.
Previous Experience
Essential
- Excellent knowledge and experience of using a variety of IT packages (such as MS Office) and other electronic systems (RiO, ESR, Dragon Software, etc.)
Previous Experience
Essential
- Demonstrable experience of coordinating administrative processes within a busy office and/or care environment.
- Experience of supervision of staff including performance and absence management.
- Experience of managing data for performance and reporting purposes
Additional Requirements
Essential
- Ability and willingness to travel independently between locations when required
Knowledge & Skills
Essential
- Advanced keyboard skills ensuring a high level of concentration, accuracy and speed
- Excellent organisational and skills with ability to plan and prioritise workload
- Ability to produce professional documentation to a high standard
- Ability to empathise, be supportive and sensitive to the needs of others
- Work effectively within a team and manage others' workload
- Able to communicate with a wide range of stakeholders - patients, public, clinical and managerial, both written and verbal
- Ability to embrace and quickly adapt to new technologies and new ways of working
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
