Job summary
BHFT is looking for a combined Receptionist /Administrator to work in our Specialist services team based at 25 Erleigh Road. Administrative tasks will be done in Mon-Wed, reception role will be Thu-Fri as the reception role is part of a job share .
The post holder will provide a warm and friendly welcome to our clients and professionals and will signpost to the relevant services within 25 Erleigh Road.
The successful candidate will work within our busy reception/administrative team and will provide administrative support to ensure the smooth running of the clinic.
Main duties of the job
Reception Duties
- Welcome all visitors to the site and announce them to the relevant services.
- Take all external and internal calls.
- Maintain good relationships with clients, staff and other agencies.
- Organise and maintain room bookings, maximising the utilisation of space.
- Organise all outgoing mail, ensuring that it is franked and bagged ready for posting and to sort and distribute incoming mail.
- Report any faults with equipment, systems and/or maintenance issues to the appropriate service/agency.
- Assist in the efficient and accurate recording of data in all electronic systems.
- Create access packs for new staff members.
- To cover reception as and when required eg lunch cover, sickness or leave cover.
Admin tasks
- processing referrals
- opting clients into the service
- sending out letters as requested by lead administrator
- contacting clients and GPs as directed by lead administrator
- recording all interactions using BHFT IT systems
- any other administrative tasks as directed by lead administrator
- To support projects and ad-hoc work requirements by undertaking a variety of administration and clerical tasks
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
- Must be reliable and dependable
- Must have good time management skills and be able to prioritise
- Previous experience of working in a similar setting desirable but not essential
- Ability to work flexibly as part of a team
- Good communication skills
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Zetat To on 0118 904 7623 or email: Zetat.To@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The must haves for this role:
- Must be reliable and dependable
- Must have good time management skills and be able to prioritise
- Previous experience of working in a similar setting desirable but not essential
- Ability to work flexibly as part of a team
- Good communication skills
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Zetat To on 0118 904 7623 or email: Zetat.To@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
Essential
- Evidence of good standard of education, having GCSE-O level or equivalent in English Language and Maths
Desirable
- Proficient in the use of all MS applications
Previous Experience
Essential
- Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
Desirable
- Admin / reception experience NHS or other o Health Care profession experience
Knowledge, Skills & Abilities
Essential
- Telephone communication skills
Desirable
- Advanced keyboard skills and the ability to communicate through IT, using packages such as Word, Outlook and Excel
- Basic Database entry skills
Additional Requirements
Essential
- Ability to maintain confidentiality
- Ability to manage own workload
- Ability to work flexibly as part of a team
- Customer Care skills
- Time Management and prioritisation skills
- Shows initiative and can work proactively
- Good interpersonal skills allowing the post holder to work constructively with colleagues, in a team and also independently
Person Specification
Education/Qualifications/Training
Essential
- Evidence of good standard of education, having GCSE-O level or equivalent in English Language and Maths
Desirable
- Proficient in the use of all MS applications
Previous Experience
Essential
- Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
Desirable
- Admin / reception experience NHS or other o Health Care profession experience
Knowledge, Skills & Abilities
Essential
- Telephone communication skills
Desirable
- Advanced keyboard skills and the ability to communicate through IT, using packages such as Word, Outlook and Excel
- Basic Database entry skills
Additional Requirements
Essential
- Ability to maintain confidentiality
- Ability to manage own workload
- Ability to work flexibly as part of a team
- Customer Care skills
- Time Management and prioritisation skills
- Shows initiative and can work proactively
- Good interpersonal skills allowing the post holder to work constructively with colleagues, in a team and also independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
