Job summary
SECONDMENT - PART TIME / FULL TIME HOURS WILL BE CONSIDERED
An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS services, in the role an Administration Lead Officer. The post is on a 12-month Secondment band 4 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working. We are looking for someone who is approachable, with a warm personality, great leadership, and people skills to join our team.
If you are someone looking to take that next step and progress into a leadership role, this may be the ideal opportunity for you to develop these skills.
The role of an MSK CSS / IPASS / BLIS & Administration Lead Officer is one which gives continuous support to the services' Management Team, a team of band 3 administrators and our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses these community services.
Main duties of the job
- To oversee the day to day leadership of a team of administrators and work cohesively with the other Lead Officers.
- To support the Administration Manager and deputise in her absence.
- To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process
- To use and support with applications such as EPRO, our electronic system used for clinic letter processes and Webex our flexible telephone system.
- To be an accessible and central point of contact for service users, including patients and GP's
- Take responsibility for assigning caseloads / task management
- Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
o Caring for and about you is our top priority
o Committed to providing good quality, safe services
o Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The3/4 must haves for you to be considered for this role:
- Ability to lead, support and work well within a team
- Excellent communication skills
- Multitask and provide admin support across different areas within our 3 services
- Show flexibility, compassion and understanding to develop our staff, services and better the patient experience.
If you recognise yourself in these requirements, we would recommend you apply today!
We are happy to answer any questions that you may have. Please dont hesitate to e-mail Gemma Myers (Administration Manager Mon-Thurs) Gemma.Myers@berkshire.nhs.uk wholl be delighted to help.
Job description
Job responsibilities
The3/4 must haves for you to be considered for this role:
- Ability to lead, support and work well within a team
- Excellent communication skills
- Multitask and provide admin support across different areas within our 3 services
- Show flexibility, compassion and understanding to develop our staff, services and better the patient experience.
If you recognise yourself in these requirements, we would recommend you apply today!
We are happy to answer any questions that you may have. Please dont hesitate to e-mail Gemma Myers (Administration Manager Mon-Thurs) Gemma.Myers@berkshire.nhs.uk wholl be delighted to help.
Person Specification
Education/Qualifications/Training
Essential
- Educated to 'A' level standard and with GCSEs in at least four subjects including English, Maths, or equivalent qualifications
- Advanced Computer skills
Previous Experience
Essential
- Experience of handling confidential and sensitive data
- Evidence of consistent achievement
- Previous experience of dealing with telephone queries
- Previous experience of working with different professions: clinical and non-clinical
Desirable
- Specialist knowledge and experience gained from working in a IPASS setting for a minimum of two year
- Previous NHS experience
Knowledge, Skills & Abilities
Essential
- Knowledge and understanding of the Health Service and current change environment
- Excellent interpersonal and leadership skills
- Demonstrable understanding of customer care
- Demonstrate skills in team working and collective decision making
- Ability to work on own initiative
- Ability to be discreet and consider political sensitivities
- Ability to work under pressure
- Ability to work to tight deadlines
- Good Organisational skills and ability to prioritise
- Excellent written and oral communication skills
- Ability to work as part of a team
Desirable
- Ability to communicate across all staff levels
- Experience of managing staff /a team
- Delegation and negotiation skills
- Complaint/conflict handling
- Effective handling of complex issues
- Experience of working within policies and procedures
Additional Requirements
Essential
Desirable
Person Specification
Education/Qualifications/Training
Essential
- Educated to 'A' level standard and with GCSEs in at least four subjects including English, Maths, or equivalent qualifications
- Advanced Computer skills
Previous Experience
Essential
- Experience of handling confidential and sensitive data
- Evidence of consistent achievement
- Previous experience of dealing with telephone queries
- Previous experience of working with different professions: clinical and non-clinical
Desirable
- Specialist knowledge and experience gained from working in a IPASS setting for a minimum of two year
- Previous NHS experience
Knowledge, Skills & Abilities
Essential
- Knowledge and understanding of the Health Service and current change environment
- Excellent interpersonal and leadership skills
- Demonstrable understanding of customer care
- Demonstrate skills in team working and collective decision making
- Ability to work on own initiative
- Ability to be discreet and consider political sensitivities
- Ability to work under pressure
- Ability to work to tight deadlines
- Good Organisational skills and ability to prioritise
- Excellent written and oral communication skills
- Ability to work as part of a team
Desirable
- Ability to communicate across all staff levels
- Experience of managing staff /a team
- Delegation and negotiation skills
- Complaint/conflict handling
- Effective handling of complex issues
- Experience of working within policies and procedures
Additional Requirements
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
