Job summary
We are looking to recruit a Band 3 Administrator based at Wokingham Hospital. Administrators are key to our Trust, supporting our service users and clinicians. You will benefit from a culture that is firmly centered on staff support and development, enabling genuine job satisfaction. Our work is innovative and you will enjoy involvement, while being encouraged to contribute your own thoughts and initiatives.
The teams comprise of child psychiatrists, clinical psychologists, family therapists, nurse practitioners, psychotherapists, art/play therapists, social workers and Primary Mental Health Workers.
Main duties of the job
- Working as part of our administrative team, you will support our clinicians in sending out correspondence and booking appointments. You will answer emails and telephone calls, following up actions where required.
- You will need to be confident in using the full Microsoft Office suite including Outlook, Word and Excel.
- As the first point of contact on Reception, youwill have good interpersonal skills, providing an important link between the families and our clinicians.
- You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team.
- You will be expected to be able to prioritize work and meet deadlines in order to fulfil the requirements of the post.
- You will carry out day-to-day organization of systems to ensure the smooth running of the administration team.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
- Previous experience of working in an office or customer care environment
- Competent and experienced administrator with good IT skills and attention to detail and accuracy
- Professional telephone manner, able to deal with sensitive or challenging phone calls
- Ability to work effectively in a team
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Letitia Turay on 07817 032 213 or email: Letitia.Turay@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The must haves for this role:
- Previous experience of working in an office or customer care environment
- Competent and experienced administrator with good IT skills and attention to detail and accuracy
- Professional telephone manner, able to deal with sensitive or challenging phone calls
- Ability to work effectively in a team
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Letitia Turay on 07817 032 213 or email: Letitia.Turay@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications
Essential
- Basic level of healthcare administration knowledge
- NVQ 3 or equivalent qualification/experience
- Previous knowledge and experience of working in an office and/or customer care environment
- Knowledge and experience of software programs/packages and a full range of administrative functions and duties (including taking minutes and noting actions)
Training
Desirable
- RiO - P2P - (Procurement Ordering)
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication, observation and reporting skills
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to use a practical problem solving approach in everyday situations
- Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
- Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
- Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload
- Car owner/driver and possess full UK driver's license or evidence of ability to travel to designated base and other sites.
Additional Requirements
Essential
- Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required.
- Ability to travel to multiple sites
Person Specification
Education/Qualifications
Essential
- Basic level of healthcare administration knowledge
- NVQ 3 or equivalent qualification/experience
- Previous knowledge and experience of working in an office and/or customer care environment
- Knowledge and experience of software programs/packages and a full range of administrative functions and duties (including taking minutes and noting actions)
Training
Desirable
- RiO - P2P - (Procurement Ordering)
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication, observation and reporting skills
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to use a practical problem solving approach in everyday situations
- Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
- Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
- Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload
- Car owner/driver and possess full UK driver's license or evidence of ability to travel to designated base and other sites.
Additional Requirements
Essential
- Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required.
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
