Physiotherapy Administrator

Job summary

Berkshire Healthcare are seeking a dedicated part time physiotherapy administrators to join their Musculoskeletal Physiotherapy Outpatient team based at Wokingham Community Hospital and Dellwood Hospital in Reading (37.5 Hours). We are looking for candidates with excellent customer service skills who would enjoy working within a dynamic and friendly team.

The successful candidate will need to have excellent communications skills, be organised and flexible and be able to demonstrate their ability to work on their own as well as in collaboration with others. They will be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patient's.

The role will involve both patient facing and data inputting aspects and is an exciting opportunity for someone who wants to develop their administrative skills

Main duties of the job

• Take responsibility for digital referral management and new patient bookings
• Liaise with necessary services to support and assist patients as needed, such as patient transport and interpreting services.
• Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department
• Collect data and statistics to assist management in guiding the service direction.
• Work flexibly in response to the needs of the patients, service and physiotherapists.
• Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.

The3/4 "must haves" for you to be considered for this role:

• Excellent written and oral communication skills

• Good computer skills across Microsoft and database software

• Ability to organise and prioritise

• An approachable and helpful persona with the ability to empathise

About us

For our people who work here that means we want Berkshire Healthcare to be a great place to work where everyone can thrive and grow. Some of the benefits of joining our team:

• Salary ranging from £22,816 to £24,336 per annum
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• Excellent learning and development opportunities
• Salary sacrifice scheme for a new car
• Generous maternity, paternity and adoption leave for eligible staff
• Advanced IT enablement and support
• Confidential telephone care service providing independent support and advice for staff.
• And so much more