Westcall Supervisor

Job summary

Are you looking for a new and exciting challenge?

Westcall, the GP out of hours service for Berkshire West is looking for a motivated and driven individual to join our team in a Band 4 Supervisor position.

The successful applicant will be based at The Old Forge in Wokingham. You will take the lead role of an out of hours referral team. Duties include operational leadership and supervision of the call handling/despatching team while on an operational shift, operational support to the Westcall Out of Hours Service, pro-active work force distribution and risk reporting, training of new and existing staff, carrying out regular performance audits, annual appraisal and performance meetings, inductions for new staff, senior team meetings. The post requires exceptional team leadership skills, previous experience of leading a team, despatching experience and extensive knowledge of the Adastra and RIO patient management systems.

We are recruiting for part-time positions and have the following shift patterns available

Monday 6pm-10pmTuesday 6pm-midnight (every other week)Midnight Tuesday to 8am WednesdaySaturday 7am - 6pm or 12noon - 11pm (alternate weeks)

There is also the opportunity for overtime on other shifts and days of the week.

Please be aware that all positions are during the out of hours period - evenings and weekends only

The post holders will also be expected to work Christmas days, Boxing days and other bank holidays which are our busiest periods.

Main duties of the job

• Answer incoming calls in a courteous, helpful and professional manner representing the initial contact with the service. Ensure that patients' contact details are entered accurately onto the system databases.
• Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer, patient and other agencies. To monitor the Berkshire Integrated hub mailbox for incoming referrals. To ensure incoming referrals are processed in a timely manner to meet service requirements and are referred onto the appropriate service, ensuring all supporting documentation is completed and referred on.
• Efficient and accurate recording of data on the Adastra and RIO electronic patient management systems including details of clinical symptoms, relevant past medical history and medication where appropriate
• The "must haves" for you to be considered for this role:

• Excellent team leadership skills
• The ability to work effectively and efficiently in directing members of an operational team when under pressure
• The ability to co-ordinate and distribute workload to ensure that the Service's required operational and performance targets are met
• A patient centred attitude

About us

Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

The trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.

These are the values that we live by at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

• Flexible working options to support work-life balance.
• 27 days' annual leave rising with service + opportunity to buy and sell leave
• Generous NHS pension scheme - 20.68% employer contribution
• Excellent learning and career development opportunities
• Advanced IT enablement
• 'Cycle to Work' and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants via the Blue Light Card
• Staff networks for race, diversity, disabilities and more to support equality
• Generous maternity, paternity and adoption leave and access to our three staff nurseries