Job summary
Band 4 - Administrator Team Lead
CAMHS Common Point of Entry Team, Wokingham.
1 full time availableat The Old Forge, Wokingham
Monday to Friday 9am-5pm
The post holder will support effective administration processes within the CAMHS Common Point of Entry Administration team (CPE).
The postholder is to act on their own initiative on a daily basis to ensure the effective running of the service, prioritising their own workload as required.
The postholder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner.
Main duties of the job
Service Delivery
- To act as the supervisor for the CPE administration team.
- To take a key role within the team to support the CPE Clinical Operational Team Leads, and to provide administrative support to the clinicians.
- Provide comprehensive, high-quality leadership in all administrative activity in consultation with other colleagues.
- To assist in rostering clinical and administration staff.
- The post holder will be expected to liaise and communicate effectively with all levels of staff within the service, the wider Trust, key partner agencies and with service users and carers.
- The post holder will work to support the effective development and operation of the CAMHS CPE Team.
- To take a key role within the team to support the CPE Clinical Operational Team Lead, and to provide administrative support to the clinicians.
- To assist in rostering clinical and administration staff.
- Inform and assist the team to implement Service policy in relation to patient experience identifying issues for continuous improvement and work with the Team Lead and Clinicians to implement these, ensuring a consistent approach is maintained across the Service.
- To highlight data capture inconsistencies and to take necessary action for the improvement of data quality working with the team lead.
Clinical activities
- The post holder will support the production of clinical records and letter writing as directed by the Team Lead.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
The trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.
As an inclusive employer, we value diversity and are proud to be a Stonewall 100 Top Employer. Whatever your background or individual needs, at Berkshire Healthcare you'll be supported by friendly and professional managers to succeed.
These are the values that we live by at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Job description
Job responsibilities
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days annual leave rising with service + opportunity to buy and sell leave.
- Generous NHS pension scheme 20.68% employer contribution
- Excellent learning and career development opportunities
- Advanced IT enablement
- Cycle to Work and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants via the Blue Light Card
- Staff networks for race, diversity, disabilities and more to support equality.
- Generous maternity, paternity and adoption leave and access to our three staff nurseries.
The 4 must haves for this role:
- Line management experience
- To have all-round knowledge of administration and have good IT skills to enter data and to navigate around various systems-Word/Excel/Outlook/ Microsoft Teams.
- Experience of working in an office with customer care functions and duties.
- Ability to use a practical problem-solving approach in everyday situations.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Jennie Pohlman on 07929-767579 or email: Jennie.pohlman@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days annual leave rising with service + opportunity to buy and sell leave.
- Generous NHS pension scheme 20.68% employer contribution
- Excellent learning and career development opportunities
- Advanced IT enablement
- Cycle to Work and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants via the Blue Light Card
- Staff networks for race, diversity, disabilities and more to support equality.
- Generous maternity, paternity and adoption leave and access to our three staff nurseries.
The 4 must haves for this role:
- Line management experience
- To have all-round knowledge of administration and have good IT skills to enter data and to navigate around various systems-Word/Excel/Outlook/ Microsoft Teams.
- Experience of working in an office with customer care functions and duties.
- Ability to use a practical problem-solving approach in everyday situations.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Jennie Pohlman on 07929-767579 or email: Jennie.pohlman@berkshire.nhs.uk wholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Knowledge, Skills and Experience
Essential
- NVQ 4 or equivalent qualification/experience
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook.
Desirable
- Typing 50 to 60wpm.
- Knowledge of digital typing.
Skills and Abilities
Essential
- Experience of managing staff for at least two years
- Good interpersonal, communication and reporting skills with the focus on CUSTOMER CARE and dealing with difficult service-users.
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to use a practical problem-solving approach in everyday situations
- Intermediate IT skills and the ability to navigate around various systems and software packages (such as RiO, outlook, databases, MS office and the internet)
- Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
Additional requirements
Essential
- Additional requirements Supervise and assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required
Person Specification
Knowledge, Skills and Experience
Essential
- NVQ 4 or equivalent qualification/experience
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook.
Desirable
- Typing 50 to 60wpm.
- Knowledge of digital typing.
Skills and Abilities
Essential
- Experience of managing staff for at least two years
- Good interpersonal, communication and reporting skills with the focus on CUSTOMER CARE and dealing with difficult service-users.
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to use a practical problem-solving approach in everyday situations
- Intermediate IT skills and the ability to navigate around various systems and software packages (such as RiO, outlook, databases, MS office and the internet)
- Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
Additional requirements
Essential
- Additional requirements Supervise and assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
