Job summary
We are looking for 2 x part-time (0.6wte, 3 days a week, working core hours 9am - 5pm) CAMHS Band 3 Administrators. You would be part of a small, friendly admin team based in Wokingham Hospital and then moving to the University of Reading Whiteknights Campus, with free parking. You will need to be an accurate typist, have previous administrative experience and confidence in using Microsoft packages.
Administrators are key to our Trust, supporting our service users and clinicians. The job is varied, rewarding and each day is different. You will benefit from a culture that is firmly centered on staff support and development, enabling genuine job satisfaction. Much of our work is innovative and you will enjoy full involvement, while being encouraged to contribute your own thoughts and initiatives.We value our employees and put people first. We are pioneers in compassionate leadership and Quality Improvement, with a strong commitment to creating a culture where everyone has a voice and where service users and staff collaborate to have a direct impact on the things that matter most.
Berkshire CAMHS (Children and Adolescent Mental Health Service) is a multi-disciplinary community-based service that serves a child population of approximately 300,000 across the County. The teams comprise of child psychiatrists, clinical psychologists, family therapists, nurse practitioners, psychotherapists, art/play therapists, social workers and Primary Mental Health Workers.
Main duties of the job
- Working as part of an administrative team, you will support our clinicians in sending out correspondence and booking appointments. You will answer emails and telephone calls, following up actions where required.
- Covering Reception, greeting families who are attending their clinic appointments.
- You will need to be experienced in diary management and confident in using the full Microsoft Office suite including Outlook, Word and Excel.
- You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team.
- The ability to build effective relationships, with a flexible approach to work is essential.
- You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post.
- Carry out day-to-day organisation of systems to ensure the smooth running of the administration team.
The 4 "must haves" for this role:
- Excellent interpersonal skills, able to deal with sensitive and challenging phone calls.
- Able to work effectively in a team.
- Confident in IT skills and using Microsoft Outlook, Word and Excel, with accurate typing skills.
- Previous experience of working in an office and/or customer care environment.
About us
Berkshire Healthcare has a record of achievement and success that places us as one of the best performing Trusts in the country. We are rated 'Outstanding' by the CQC, we have a history of strong financial performance, and we have a highly skilled and engaged workforce. We aspire to be an outstanding organisation for everyone: our people, our patients, their families, and their carers.
Some of the benefits of joining our team:
- Salary ranging from£22,866 per annum (pro rata)
- Flexible working opportunities and a strong emphasis on your work, life balance
- Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
- Excellent learning and development opportunities
- Salary sacrifice scheme for a new car
- Generous maternity, paternity and adoption leave for eligible staff
- Advanced IT enablement and support
- Confidential telephone care service providing independent support and advice for staff.
- And so much more
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.
We welcome any questions you may have. Please dont hesitate to call: Simone Yates on 07976 328018 or email: simone.yates@berkshire.nhs.uk wholl be delighted to help.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.
We welcome any questions you may have. Please dont hesitate to call: Simone Yates on 07976 328018 or email: simone.yates@berkshire.nhs.uk wholl be delighted to help.
Person Specification
Education/Qualifications
Essential
- NVQ 3 or equivalent qualification/experience
- Previous knowledge and experience of working in an office and/or customer care environment
- Knowledge and experience of software programs/packages and a full range of administrative functions and duties (including taking minutes and noting actions)
Desirable
- Basic level of healthcare administration knowledge
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication, observation, and reporting skills
- Able to empathies, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to use a practical problem-solving approach in everyday situations
- Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
- Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
- Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload
- Car owner/driver and possess full UK driver's license or evidence of ability to travel to designated base and other sites.
Additional Requirements
Essential
- Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviors, as required.
- Ability to travel to multiple sites
Person Specification
Education/Qualifications
Essential
- NVQ 3 or equivalent qualification/experience
- Previous knowledge and experience of working in an office and/or customer care environment
- Knowledge and experience of software programs/packages and a full range of administrative functions and duties (including taking minutes and noting actions)
Desirable
- Basic level of healthcare administration knowledge
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication, observation, and reporting skills
- Able to empathies, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to use a practical problem-solving approach in everyday situations
- Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
- Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
- Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload
- Car owner/driver and possess full UK driver's license or evidence of ability to travel to designated base and other sites.
Additional Requirements
Essential
- Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviors, as required.
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
