Job summary
If you are looking for a new opportunity and thrive on a new challenge an exciting opportunity has arisen for an experienced administrator to join the Physiotherapy Outpatient department.
This is a new role and gives you the opportunity to take a key role in developing and shaping of how we effectively run the department.
The role is responsible for supervising the administration team for the department and
is suitable for someone who can coordinate work effectively and provide support, motivation, and guidance to other team members.
In this role you will need to have good customer service skills and the ability to multitask.
You will also have excellent communication skills, be able to prioritise and organise a varied workload. If you also thrive on variety this is also a role you should consider as you will have travel to other sites when the need arises in the Berkshire, Reading and Wokingham area; you will receive generous mileage allowance to facilitate this element of the role.
You will be joining a trust which has been rated by the CQC as "Outstanding for Care" a Trust who invests in staff and looks to provide them with ongoing training and personal development.
This is a rewarding role, working alongside a committed and friendly team, in a continuously evolving service.
Main duties of the job
- Line management of the administration team including rota management and recruitment
- Responsible for overseeing prompt and completion of administration functions such as appointment bookings, clinic letter management, emails, telephone calls and queries from physiotherapist team.
- Ensure targets and service level agreements are met to support the clinical provision
- To be responsible for the efficient running of the administration service for the physiotherapy department
- Take responsibility for digital referral management and new patient bookings
- Liaise with necessary services to support and assist patients as needed, such as patient transport.
- Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department
- Collect data and statistics to aid management in guiding the service direction.
- Work flexibly in response to the needs of the patients, service, and physiotherapists
- Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust site
Job description
Job responsibilities
The3/4 must haves for you to be considered for this role:
- Previous experience of managing an administration team.
- Good keyboard skills and the ability to use IT packages such as Word, Outlook, and Excel.
- Ability to organise and prioritise and experience of working in an office/ customer care
- Being dependable and having a good sense of humour is necessary and a UK driving licence with access to a car.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The3/4 must haves for you to be considered for this role:
- Previous experience of managing an administration team.
- Good keyboard skills and the ability to use IT packages such as Word, Outlook, and Excel.
- Ability to organise and prioritise and experience of working in an office/ customer care
- Being dependable and having a good sense of humour is necessary and a UK driving licence with access to a car.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
Essential
- oEducated to 'A' level standard and with GCSEs in at least four subjects including English, Maths, or equivalent qualifications
Continuous Professional Development
Essential
Desirable
Previous Experience
Essential
- Experience of handling confidential and sensitive data
- Working in an office environment in an Administrative role e.g. typing and dealing with telephone enquires
Desirable
- Previous NHS experience
- Previous experience of working with different professions: clinical and non-clinical
- Experience of dealing with the public
Knowledge, Skills & Abilities
Essential
- Knowledge and understanding of the Health Service and current change environment
- Excellent IT skills and in depth knowledge of IT systems and databases ie Microsoft office, word and Excel. Willingness to learn RIO
- Demonstrable understanding of customer care
- Demonstrate skills in team working and collective decision making
- Ability to work on own initiative
- Ability to work under pressure
- Ability to work to tight deadlines
- Good Organisational skills and ability to prioritise
- Excellent written and oral communication skills
Desirable
- Excellent interpersonal and leadership skills
- Approachable, helpful and able to empathise
- Ability to be discreet and consider political sensitivities
- Ability to communicate across all staff levels
- Experience of managing staff /a team
- Delegation and negotiation skills
- Complaint/conflict handling
- Effective handling of complex issues
- Experience of working within policies and procedures
Additional Requirements
Desirable
Person Specification
Education/Qualifications/Training
Essential
- oEducated to 'A' level standard and with GCSEs in at least four subjects including English, Maths, or equivalent qualifications
Continuous Professional Development
Essential
Desirable
Previous Experience
Essential
- Experience of handling confidential and sensitive data
- Working in an office environment in an Administrative role e.g. typing and dealing with telephone enquires
Desirable
- Previous NHS experience
- Previous experience of working with different professions: clinical and non-clinical
- Experience of dealing with the public
Knowledge, Skills & Abilities
Essential
- Knowledge and understanding of the Health Service and current change environment
- Excellent IT skills and in depth knowledge of IT systems and databases ie Microsoft office, word and Excel. Willingness to learn RIO
- Demonstrable understanding of customer care
- Demonstrate skills in team working and collective decision making
- Ability to work on own initiative
- Ability to work under pressure
- Ability to work to tight deadlines
- Good Organisational skills and ability to prioritise
- Excellent written and oral communication skills
Desirable
- Excellent interpersonal and leadership skills
- Approachable, helpful and able to empathise
- Ability to be discreet and consider political sensitivities
- Ability to communicate across all staff levels
- Experience of managing staff /a team
- Delegation and negotiation skills
- Complaint/conflict handling
- Effective handling of complex issues
- Experience of working within policies and procedures
Additional Requirements
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
