Telephonist

Job summary

Warrington & Halton Teaching Hospital NHS Foundation Trust's Switchboard team provides a vital service to staff, patients and their relatives and provides a professional customer service 24/7 365 days a year. In house training will be provided to deal with all aspects of Switchboard duties.The post holder will form part of the Switchboard team, working various shifts to cover a busy hospital switchboard.

Main duties of the job

The post holder will be responsible for operating the hospital switchboard answering all incoming and outgoing calls in a timely and efficient manner. Responsible to be involved in all associated procedures within the Switchboard environment, responding to all emergency calls and alarms whilst remaining calm, concise, and polite under pressure. The post holder will be required to perform in an environment where the work pattern is unpredictable and to demonstrate flexibility with their availability.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.