Job summary
Are you passionate about healthcare quality improvement? Are you
looking to join a team embarking on a journey to outstanding patient and staff
experience?
An exciting opportunity has arisen at Warrington and Halton
Teaching Hospitals NHS FT to work as part of the vibrant and innovative WHH
Quality Academy (QA) as Head of Continuous Quality Improvement.
The Quality Academy, based at the Warrington
Hospital, is a centre of inquiry, delivery, and partnership. It includes a core
team of Quality Improvement, Clinical Audit, Research, Development and
Innovation, and Knowledge & Evidence Services.
This post will also be offered on a secondment basis. Please ensure you have full agreement from your current line manager before applying.
Main duties of the job
The Head of CQI is a senior
leadership role within QA who works closely with Associate Director of Quality and
Director of Governance alongside other leaders within the Quality Academy
workstreams.
The postholder will have expertise
in CQI tools and approach with a strategic, adaptable approach to the needs of
the service, which will require them to work collaboratively with other senior leaders
across the Trust in various quality and safety improvement programmes.
About us
Warrington and Halton Hospitals is a Teaching
Trust that operates across two sites and offer specialist care to patients with
a range of complex medical and surgical conditions, in addition to a full range
of expert inpatient and outpatient services. As a teaching hospital, partnered with the University of Chester, we provide
outstanding opportunities for you to advance your qualifications, and we have
onsite training facilities to help you. We are currently rated good
overall by the CQC.
Job description
Job responsibilities
Warrington & Halton Teaching Hospitals NHS FT (WHH) has a
Quality Academy, a vibrant centre of inquiry, delivery and partnership. This
position offers an exciting opportunity for an individual with a talent for
improvement to take WHH to a new level of achievement. The post holder will
have a key role in delivery of the organisations
quality and improvement priorities as described in our Quality Strategy.
WHHs Quality
Academy works to improve quality for people in hospital through a programme of
quality improvements, research, innovations, data, training and collaboration.
The Academy is based at the Warrington Hospital and includes a small core team
of improvement staff, alongside Clinical Audit, Effectiveness, Research &
Development, and Knowledge & Library Services.
The Head of Continuous Quality
Improvement (CQI) will work with partners across the
Quality Academy and wider Trust to design, deliver and evaluate quality
improvement programmes, incorporating an agreed improvement plan and the
associated measurement and monitoring strategy to track progress and
demonstrate continuous improvements in
healthcare service delivery.
The post-holder will be required to have a good grounding in
improvement theory (e.g. Demings System of Profound Knowledge), an in-depth
working knowledge of Quality Improvement methodologies (e.g. Model for
Improvement; Lean) and experience of working with clinical and non-clinical
teams to drive improvement. They will
be an ambassador for Quality Improvement across the Trust and provide
expertise, advice, education and support to ensure that improvements are
delivered effectively and for the benefits of patients and staff. They will also support the vision to grow a
culture of continuous improvement at the Trust through the delivery of training
on Quality Improvement methods/tools, providing improvement expertise to the
Clinical Business Units, and developing strong links across all areas of the
Quality Academy.
FULL JOB DESCRIPTION ATTACHED.
Job description
Job responsibilities
Warrington & Halton Teaching Hospitals NHS FT (WHH) has a
Quality Academy, a vibrant centre of inquiry, delivery and partnership. This
position offers an exciting opportunity for an individual with a talent for
improvement to take WHH to a new level of achievement. The post holder will
have a key role in delivery of the organisations
quality and improvement priorities as described in our Quality Strategy.
WHHs Quality
Academy works to improve quality for people in hospital through a programme of
quality improvements, research, innovations, data, training and collaboration.
The Academy is based at the Warrington Hospital and includes a small core team
of improvement staff, alongside Clinical Audit, Effectiveness, Research &
Development, and Knowledge & Library Services.
The Head of Continuous Quality
Improvement (CQI) will work with partners across the
Quality Academy and wider Trust to design, deliver and evaluate quality
improvement programmes, incorporating an agreed improvement plan and the
associated measurement and monitoring strategy to track progress and
demonstrate continuous improvements in
healthcare service delivery.
The post-holder will be required to have a good grounding in
improvement theory (e.g. Demings System of Profound Knowledge), an in-depth
working knowledge of Quality Improvement methodologies (e.g. Model for
Improvement; Lean) and experience of working with clinical and non-clinical
teams to drive improvement. They will
be an ambassador for Quality Improvement across the Trust and provide
expertise, advice, education and support to ensure that improvements are
delivered effectively and for the benefits of patients and staff. They will also support the vision to grow a
culture of continuous improvement at the Trust through the delivery of training
on Quality Improvement methods/tools, providing improvement expertise to the
Clinical Business Units, and developing strong links across all areas of the
Quality Academy.
FULL JOB DESCRIPTION ATTACHED.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience working at a senior level
- Qualification in quality improvement, change management, leadership, transformation and/or service re-design.
Desirable
Experience
Essential
- Experience working at a senior level in a relevant professional environment
- Experience of driving improvements and managing large scale change in a complex organisation (e.g. health and/or social care)
- Experience of facilitating change using quality improvement methodologies (e.g. Lean; Model for Improvement) and tools (e.g. PDSA Cycles; process mapping etc)
- Experience of delivering training and education
- Proficient in understanding, interpreting and challenging data using tools such as Statistical Process Control
- Experience of comparing data and using analytical skills to present data in a meaningful way to diverse stakeholder groups
- Experience of delivering training and education
- Experience of engaging a wide variety of stakeholder in improvement work
- Ability to write formal reports and presentations, and deliver them to senior groups of people
- Experience of working without supervision, providing specialist advice to the organisation, working to tight deadlines and often changing priorities and timescales
Desirable
- Project management experience
- Experience in managing staff
Skills, Knowledge & Competencies
Essential
- Knowledge of improvement methodologies such as Model for Improvement, collaboratives, Lean etc
- Knowledge of Quality Improvement theory (e.g. Demings System of Profound Knowledge)
- Evidence of applying Quality Improvement tools (e.g. PDSA Cycles, Driver Diagrams, process mapping etc) in a range of contexts
- Evidence of building effective working partnerships with stakeholders across a complex organisation/system
- Strategic and analytical thinker with strong diagnostic and problem solving skills
- Knowledge of steps for successful measurement and the skills to use measurement approaches to demonstrate project outcomes
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Resilience to deliver projects and key benefits when faced with opposing views
- Ability to motivate, enthuse and empower others
- Presentation skills
- Good team worker
- Excellent interpersonal skills
- Ability to communicate verbally and in writing in a clear, concise and effective manner
- Competent in the use of Microsoft Office applications
- Ability to work on own initiative and without supervision
Desirable
- Knowledge and understanding of Clinical Governance
- Knowledge and understanding of PSIRF and other national quality and safety-related strategic programmes
- Knowledge and understanding of Regulatory Compliance and Accreditation standards
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience working at a senior level
- Qualification in quality improvement, change management, leadership, transformation and/or service re-design.
Desirable
Experience
Essential
- Experience working at a senior level in a relevant professional environment
- Experience of driving improvements and managing large scale change in a complex organisation (e.g. health and/or social care)
- Experience of facilitating change using quality improvement methodologies (e.g. Lean; Model for Improvement) and tools (e.g. PDSA Cycles; process mapping etc)
- Experience of delivering training and education
- Proficient in understanding, interpreting and challenging data using tools such as Statistical Process Control
- Experience of comparing data and using analytical skills to present data in a meaningful way to diverse stakeholder groups
- Experience of delivering training and education
- Experience of engaging a wide variety of stakeholder in improvement work
- Ability to write formal reports and presentations, and deliver them to senior groups of people
- Experience of working without supervision, providing specialist advice to the organisation, working to tight deadlines and often changing priorities and timescales
Desirable
- Project management experience
- Experience in managing staff
Skills, Knowledge & Competencies
Essential
- Knowledge of improvement methodologies such as Model for Improvement, collaboratives, Lean etc
- Knowledge of Quality Improvement theory (e.g. Demings System of Profound Knowledge)
- Evidence of applying Quality Improvement tools (e.g. PDSA Cycles, Driver Diagrams, process mapping etc) in a range of contexts
- Evidence of building effective working partnerships with stakeholders across a complex organisation/system
- Strategic and analytical thinker with strong diagnostic and problem solving skills
- Knowledge of steps for successful measurement and the skills to use measurement approaches to demonstrate project outcomes
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Resilience to deliver projects and key benefits when faced with opposing views
- Ability to motivate, enthuse and empower others
- Presentation skills
- Good team worker
- Excellent interpersonal skills
- Ability to communicate verbally and in writing in a clear, concise and effective manner
- Competent in the use of Microsoft Office applications
- Ability to work on own initiative and without supervision
Desirable
- Knowledge and understanding of Clinical Governance
- Knowledge and understanding of PSIRF and other national quality and safety-related strategic programmes
- Knowledge and understanding of Regulatory Compliance and Accreditation standards
Employer details
Employer name
Warrington and Halton Teaching Hospitals NHSFT
Address
Warrington Hospital
Lovely Lane
Warrington
Cheshire
WA5 1QG
Employer's website
https://whh.nhs.uk (Opens in a new tab)
