Job summary
We have an opportunity for a Band 3 Orthotic assistant to join our Orthotics team at Warrington and Halton Hospitals NHS Foundation Trust. The position will be at the Warrington site, however occasional cross site working may be required.
You will work in a small administrative team to provide comprehensive clerical support to the clinical team who provide a specialist orthotic service across the Warrington and Halton area. In addition, the post holder will be given the opportunity to develop basic clinical skills, providing simple orthotic products and to advance this new Orthotic assistant role with support and competency-based learning.
Main duties of the job
Your key responsibilities will include: -
Referral, appointment and waiting list management.
Resolving telephone enquiries from patients, staff, and other health/social care professionals
Orthotic product ordering and ensuring all products arrive in a timely manner.
Fitting of simple orthotic products, following agreed plans of care.
Providing orthotic product advice to the patients under the supervision of the clinical team.
About us
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.
Job description
Job responsibilities
This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and this job description may, therefore be amended in consultation with the post holder.
Job description
Job responsibilities
This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and this job description may, therefore be amended in consultation with the post holder.
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent experience or knowledge (with willingness to complete NVQ level 3 following appointment)
Experience
Desirable
- Previous work experience in health/social care/teaching setting.
- Able to describe previous experience of working in a therapy setting.
- o be able to provide relevant supporting evidence of previous role in therapy setting such as a portfolio, completed personal review forms, up to date mandatory training record, etc.
- Prior use of the Lorenzo patient administration system
skills, knowledge and competencies
Essential
- oAbility to work both independently and under supervision.
- oAbility to teach practical skills to clients and other staff and be involved in student education initiatives.
- oGood organisational skills including time management and planning skills.
- oGood communication skills, including all forms of electronic communication.
- oAbility to concentrate and work under pressure.
- oPositive interpersonal skills leading to good team working skills.
- oEvidence of good customer care skills.
Skills
Desirable
- Basic counselling certificate.
specific job reqs
Essential
- oGood general health
- oPhysically able to work undertaking therapeutic handling skills with patients.
- oCommitment to lifelong learning
- oWillingness to work flexibly - including working on different hospital sites, in patient's homes and at the weekend.
- oDriver with car
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent experience or knowledge (with willingness to complete NVQ level 3 following appointment)
Experience
Desirable
- Previous work experience in health/social care/teaching setting.
- Able to describe previous experience of working in a therapy setting.
- o be able to provide relevant supporting evidence of previous role in therapy setting such as a portfolio, completed personal review forms, up to date mandatory training record, etc.
- Prior use of the Lorenzo patient administration system
skills, knowledge and competencies
Essential
- oAbility to work both independently and under supervision.
- oAbility to teach practical skills to clients and other staff and be involved in student education initiatives.
- oGood organisational skills including time management and planning skills.
- oGood communication skills, including all forms of electronic communication.
- oAbility to concentrate and work under pressure.
- oPositive interpersonal skills leading to good team working skills.
- oEvidence of good customer care skills.
Skills
Desirable
- Basic counselling certificate.
specific job reqs
Essential
- oGood general health
- oPhysically able to work undertaking therapeutic handling skills with patients.
- oCommitment to lifelong learning
- oWillingness to work flexibly - including working on different hospital sites, in patient's homes and at the weekend.
- oDriver with car
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Warrington and Halton Teaching Hospitals NHSFT
Address
Warrington Hospital
Lovely Lane
Warrington
WA5 1QG
Employer's website
https://whh.nhs.uk (Opens in a new tab)
