Radiology Booking Officer

Job summary

An exciting opportunity has arisen to work in the Radiology Department.

We are looking for an 'amazing' Radiology Appointments Officer to work within a team ofdedicated staff within the Radiology Department.

The successful candidate will need to always provide high level customer service and possessexcellent communication skills. Excellent interpersonal skills are an essential part of this role.

She/he will be expected to cover Reception duties, be responsible for providing a

central service for the scheduling of all Radiology appointments by ensuring compliance withIR(MR)R, RCR guidelines, Trust, and Department guidelines/protocols. Communicating with patients,consultants and staff at all levels and possesses the ability to empathise with patients and relatives regarding procedures and appointments.

The successful candidate must be computer literate, have clerical experience and possess numeracyand literacy skills.

Main duties of the job

To maintain a comprehensive radiological examination appointment system for the Directorate by ensuring all appointment requests are accurately input onto the x-ray system in a timely manner, in line with Trust & Government Guidelines. To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate requests are inputted and ensure patient demographic data is accurate. Where appropriate, to ensure requests are verified by x-ray Consultants and Principal Radiographers prior to appointing and providing printouts of previous reports to facilitate this process. Act as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols. To assist in modifying examination preparation sheets as and when necessary. To encompass and utilise new technologies as and when they become operational. In line with Government, Trust and Directorate Guidelines, undertake statistical analysis which encompasses capacity and demand, waiting lists and other statistical requirements.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.