Job summary
To work as part of the administration team, assisting with various services to include the Colposcopy service encompassing SQAS (the Screening Quality Assurance Service), EPAU, and any other services commensurate with the role and in line with Trust policies and procedures. To carry out administrative duties to provide an efficient and effective service to the Women's & Children's Services CBU and clinical multidisciplinary teams. To ensure that the administration of these services adhere effectively to the National and local targets.
Main duties of the job
To provide a full administration service as required and be the first point of contact for the multidisciplinary team. To cross-cover across both sites and across specialities as and when required.
To answer telephone queries and provide non-clinical advice regarding patient care when appropriate.
To facilitate provision of information relating to appointments and admissions to patients as necessary.
Provide ad-hoc retrieval of medical records relating to patients within specific services and to ensure these case notes are tracked in accordance with Trust Policy.
To communicate with GP's, patients, relatives, other hospitals etc and deal with them as necessary.
To deal with any correspondence efficiently passing on to the relevant clinician for action.
To participate in training activities of an on-going nature and in respect of new initiatives.
Undertake self-supervision and effective self-organisation in terms of managing own workload on a day to day basis.
About us
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.
Job description
Job responsibilities
To work as part of the administration team, assisting with various services to include the Colposcopy service encompassing SQAS (the Screening Quality Assurance Service), EPAU, and any other services commensurate with the role and in line with Trust policies and procedures. To carry out administrative duties to provide an efficient and effective service to the Womens & Childrens Services CBU and clinical multidisciplinary teams. To ensure that the administration of these services adhere effectively to the National and local targets.
The confidential nature of all work concerning patients must be understood and safeguarded. The Administrator is part of a team and must regard the interests of the patient as paramount and, as such, must be aware of the Data Protection Act (1998) and be aware of the consequences of the failure to comply with this.
To provide a full administration service as required and be the first point of contact for the multidisciplinary team. To cross-cover across both sites and across specialities as and when required.
To answer telephone queries and provide non-clinical advice regarding patient care when appropriate.
To facilitate provision of information relating to appointments and admissions to patients as necessary.
Provide ad-hoc retrieval of medical records relating to patients within specific services and to ensure these case notes are tracked in accordance with Trust Policy.
To communicate with GPs, patients, relatives, other hospitals etc and deal with them as necessary.
To deal with any correspondence efficiently passing on to the relevant clinician for action.
To participate in training activities of an on-going nature and in respect of new initiatives.
Undertake self-supervision and effective self-organisation in terms of managing own workload on a day to day basis.
Job description
Job responsibilities
To work as part of the administration team, assisting with various services to include the Colposcopy service encompassing SQAS (the Screening Quality Assurance Service), EPAU, and any other services commensurate with the role and in line with Trust policies and procedures. To carry out administrative duties to provide an efficient and effective service to the Womens & Childrens Services CBU and clinical multidisciplinary teams. To ensure that the administration of these services adhere effectively to the National and local targets.
The confidential nature of all work concerning patients must be understood and safeguarded. The Administrator is part of a team and must regard the interests of the patient as paramount and, as such, must be aware of the Data Protection Act (1998) and be aware of the consequences of the failure to comply with this.
To provide a full administration service as required and be the first point of contact for the multidisciplinary team. To cross-cover across both sites and across specialities as and when required.
To answer telephone queries and provide non-clinical advice regarding patient care when appropriate.
To facilitate provision of information relating to appointments and admissions to patients as necessary.
Provide ad-hoc retrieval of medical records relating to patients within specific services and to ensure these case notes are tracked in accordance with Trust Policy.
To communicate with GPs, patients, relatives, other hospitals etc and deal with them as necessary.
To deal with any correspondence efficiently passing on to the relevant clinician for action.
To participate in training activities of an on-going nature and in respect of new initiatives.
Undertake self-supervision and effective self-organisation in terms of managing own workload on a day to day basis.
Person Specification
Experience
Essential
- Minimum of 2 years working in the NHS
- Knowledge of Medical Terminology
- Experience of Working to Tight Deadlines
- Experience of dealing with stressed and upset individuals
Desirable
- 2 years experience in a clerical role
- Knowledge of Lorenzo, ORMIS and ICE
Qualifications
Essential
- Educated to GCSE level in maths and english
Desirable
- NVQ Level 3 - Business and Admin (or equivalent)
- Customer Care Course
Skills,Knowledge & Competencies
Essential
- Understanding of patient access targets
- Able to adapt to changes in practice, policies and procedures
- Experience of dealing with the public/patients
- Keyboard Skills
- Knowledge of RTT 18 week pathways
Desirable
- Knowledge of Trust PAS systems
- Experience and knowledge of windows based applications
Physical Skills
Essential
- Keyboard Skills
- Experience of dealing with public/patients
Desirable
- Knowledge of Trust PAS Systems
Mental Effort
Essential
- Able to manage personal workload effectively
- Methodical and highly organised
- Able to work on own initiative
- Flexible approach to work under pressure
- Able to maintain accurate patient records and patient information systems
Person Specification
Experience
Essential
- Minimum of 2 years working in the NHS
- Knowledge of Medical Terminology
- Experience of Working to Tight Deadlines
- Experience of dealing with stressed and upset individuals
Desirable
- 2 years experience in a clerical role
- Knowledge of Lorenzo, ORMIS and ICE
Qualifications
Essential
- Educated to GCSE level in maths and english
Desirable
- NVQ Level 3 - Business and Admin (or equivalent)
- Customer Care Course
Skills,Knowledge & Competencies
Essential
- Understanding of patient access targets
- Able to adapt to changes in practice, policies and procedures
- Experience of dealing with the public/patients
- Keyboard Skills
- Knowledge of RTT 18 week pathways
Desirable
- Knowledge of Trust PAS systems
- Experience and knowledge of windows based applications
Physical Skills
Essential
- Keyboard Skills
- Experience of dealing with public/patients
Desirable
- Knowledge of Trust PAS Systems
Mental Effort
Essential
- Able to manage personal workload effectively
- Methodical and highly organised
- Able to work on own initiative
- Flexible approach to work under pressure
- Able to maintain accurate patient records and patient information systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Warrington and Halton Teaching Hospitals NHSFT
Address
Warrington Hospital
Lovely Lane
Warrington
WA5 1QG
Employer's website
https://whh.nhs.uk (Opens in a new tab)
