Devon Partnership NHS Trust

Senior Administrator - CFHD

The closing date is 17 April 2026

Job summary

Child and Family Health Devon (CFHD) have an exciting opportunity for a Senior Administrator to join our friendly Single Point of Access(SPA) Team at Capital Court, EXETER.

Our Senior Administrator will have a key role in call handling and mailbox management as well as referral management within our clinical system and providing general administrative and organisational support for the wider business support function.

This is a permanent, full time position(37.5 hours/5 days per week)with all the usual benefits offered by the NHS.

Children and Family Health Devon (CFHD) is the place to be! We are developing an innovative, integrated model of children's community services and looking for enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams. As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues. This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network.

Main duties of the job

providing excellent customer service by responding to face to face and incoming telephone queries in a timely and accurate way
general administrative tasks
use of electronic systems
preparation of electronic and paper files
assisting with reporting and compilation of data
producing letters and reports
processing of incoming correspondence
Support to clinical team members
Diary management

About us

Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon.

CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust. We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services.

CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.

Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.

Our children and young people say

We would like the people who work for Children and Family Health Devon to be understanding, patient and respectful. They should be trustworthy and make us feel safe and comfortable. It is important that they use their skills and experience to listen carefully in a non-patronising and non-judgemental way. When staff are positive and friendly, they help to create an environment that is informal and without pressure.

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-26-0246

Job locations

Children & Family Health Devon

Bittern Road

Sowton Industrial Estate

Exeter

EX2 7FW

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Job description

Job responsibilities

Person Specification

Experience

Essential

Computer Literate
Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
Willing to undertake training relevant to the post
Clerical, administrative or reception experience (minimum 1 year)

Desirable

Good knowledge of a wide range of office procedures
Clerical, administrative or reception experience (minimum 2 years)
Experience within a customer care, healthcare, education or social care setting

Qualifications

Essential

Good general education e.g. GCSEs or equivalent

Desirable

NVQ level 3 Business Administration or equivalent experience

Person Sepcification

Essential

Please see the attached document for full job description and person specification

Person Specification

Experience

Essential

Computer Literate
Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
Willing to undertake training relevant to the post
Clerical, administrative or reception experience (minimum 1 year)

Desirable

Good knowledge of a wide range of office procedures
Clerical, administrative or reception experience (minimum 2 years)
Experience within a customer care, healthcare, education or social care setting

Qualifications

Essential

Good general education e.g. GCSEs or equivalent

Desirable

NVQ level 3 Business Administration or equivalent experience

Person Sepcification

Essential

Please see the attached document for full job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information