Devon Partnership NHS Trust

Physical Health Support Worker

The closing date is 31 March 2026

Job summary

Are you passionate about supporting people to improve their physical wellbeing? Were looking for a motivated and compassionate Physical Health Support Worker to join our dedicated team, where you'll play a key role in delivering high quality, person centred care to the individuals we support. This is a truly rewarding opportunity to promote physical health, empower service users, and contribute to safe, effective and holistic care every day.

You'll be joining Devon Partnership NHS Trust, working across a diverse mix of urban, rural and coastal communities that make this a uniquely inspiring place to build your career. As part of the dynamic and skilled Riviera Core Team, you'll help us build on the excellent work already underway and continue driving forward positive outcomes for the people we serve.

This is a hands on, relationship focused role requiring empathy, resilience and a strong commitment to recovery oriented practice. As a Physical Health Support Worker, you'll help create a supportive environment where individuals feel listened to, respected and empowered to make meaningful steps toward improved health, wellbeing and quality of life.

Main duties of the job

As a Physical Health Support Worker, you will play a key role in supporting the delivery of high quality physical healthcare. Your main responsibilities will include:

Carrying out routine physical health monitoring : includes completing observations of blood pressure, pulse, temperature, height, weight and BMI, in line with the Physical Health Monitoring (PHM) Model.

Supporting phlebotomy pathways and blood sampling You will take bloods and support blood taking processes.

Conducting ECGs and contributing to wider clinical monitoring requirements : assist with ECG recording and support timely screening for individuals prescribed medication.

Promoting healthy lifestyle interventions providing advice and support to encourage positive health behaviours.

Supporting the delivery of the Physical Health Hub & Spoke modelhelping ensure equitable access to physical health monitoring across localities

Working collaboratively within a multidisciplinary team You will liaise with nurses, practitioners, GPs, and wider community colleagues to ensure high quality, person centred care.

Accurately recording and maintaining clinical information: to ensure timely documentation of results, observations and follow-up actions

Supporting service users with personalised, recovery focused care helping individuals understand their physical health needs, build confidence, engage with monitoring, and access further support where required.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

12 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

C9369-26-0188

Job locations

South Devon and Torbay Mental Health Centre

Torbay Hospital, Lowes Bridge

Torquay

Devon

TQ2 7AA

Chadwell Centre

Torquay Road

Paignton

Devon

TQ3 2DW

Job description

Job responsibilities

The purpose of this role is to provide high quality, person centred physical health support to individuals under the care of Core Mental Health Services (CMHTs). This includes undertaking routine physical health monitoring, supporting phlebotomy pathways, assisting with ECGs and physical observations, promoting healthy lifestyle interventions, national screening programmes and delivering care in line with the Physical Health Monitoring (PHM) Model for the North, Mid, South, and Torbay localities. Quality, person-centred physical health support to individuals under the care of these teams.

This role supports the capacity for physical health monitoring in line with Trust expectations that CMHTs provide timely and standardised monitoring for people with severe mental illness, including those prescribed antipsychotic medication, depot injections, mood stabilisers or Clozapine. This role forms part of the wider workforce expansion, recognising the need for additional Physical Health skills capacity across community services.

Working under the daily supervision of mental health practitioners, the post holder will be an integral part of the multidisciplinary team, supporting the delivery of recovery focused interventions for patients with a range of mental health presentations in the community. This may involve close collaboration with multiple agencies such as Primary Care, Complex Care Teams, and Third Sector organisations.

Duties and Responsibilities

Communication and Working Relationship Skills

Work closely with Registered Nurses, Pharmacists, Non Medical Prescribers, GPs, VCSE partners and MDT colleagues.
Participate in MDT meetings as required to provide physical health updates and receive guidance.
Communicate sensitively with people who may experience anxiety, neurodiversity, psychosis or health related distress.
Record all results in the Physical Health Launchpad, SystmOne or EMIS, as appropriate.
Ensure clear, accurate and timely documentation.
Follow Trust procedures for blood sample labelling, ID verification, and any interim solutions referenced in PHM meeting actions.
Communicate effectively with people using services, considering any communication difficulties and responding appropriately.
Participate in, support and maintain positive interventions and activity programmes that improve quality of life and mental wellbeing.
Offer emotional support, advice, information and education to people using services, their carers and families, including signposting to other services.
Foster and maintain strong working relationships with other community teams, health and social care professionals and inpatient services, sharing relevant information appropriately.
Provide information and assistance to people using services and their carers to ensure they understand their rights, entitlements and care plan.
Communicate any changes in a persons presentation to the appropriate professional in a timely manner.
Provide NHS advice on national screening programmes e.g. breast screening, bowel screening etc

Analytical and Judgemental Skills

The post holder will be aware of and work within their own limits, and competencies.
Take part in the constant assessment of risk and management of risk in conjunction with the qualified staff.
Take part and be aware of Health and Safety matters as appropriate.
Be punctual for work and conduct themselves in a professional manner in accordance with Trust Policies.
Use resources appropriate to the needs of people using services.

Planning and Organisational Skills

Deliver brief interventions and health promotion conversations, including:

Smoking cessation or transition to safer alternatives
Weight management
Diet, hydration and exercise
Medication adherence
Engagement with structured physical activity offers
Screening programmes

Work alongside peer support workers, social prescribers and VCSE partners to encourage meaningful health behaviour change.
Support individuals who require enhanced engagement due to poor health literacy, social isolation or severe mental illness, as identified within CMHT discussions.
Maintain accurate records of all activity.
Liaise appropriately with other agencies to support the delivery of care.
Attend meetings and other communication events linked to the work of the team, as directed by the team leader.
Independently or jointly monitor a persons mental health to ensure safety. This may require intensive or frequent monitoring as directed by mental health practitioners and in accordance with the care plan.
Observe and report changes in mental health presentation to qualified staff so that the care plan remains up to date; recognise fluctuations in mental health.
Encourage social and physical activities as outlined in the care plan.
Promote independence and recovery.
Recognise signs of abuse and follow appropriate procedures to escalate concerns.
Participate in, support and maintain positive interventions and planned activity programmes to enhance quality of life.
Record contacts, interventions and observations on the electronic care record and seek professional validation when required.
Maintain up tod ate clinical knowledge relevant to the role and current mental health practice developments.

Responsibility for Patient/Client Care, Treatment and Therapy

Carry out routine physical health observations, including:

Blood pressure, pulse, temperature, height, weight, BMI
NEWS2 scoring
Waist circumference and metabolic monitoring
Physical side-effect screening using Trust approved tools (e.g., Lester Tool)

Support venepuncture pathways once trained, including baseline and follow up blood tests.
Assist with ECGs, ensuring appropriate preparation, positioning and patient support.
Support clozapine and depot monitoring clinics by collecting and recording physical health data in line with Trust SOPs.
Escalate abnormal or deteriorating physical health parameters to registered practitioners immediately.
Staff physical health monitoring clinics, including community hubs, CMHT bases and satellite locations.
Provide outreach or homebased visits for individuals unable to attend clinics, ensuring equitable access when clinically appropriate.
Support the hub and spoke PHM model, contributing to consistent practice across localities.

Responsibility for Policy and Service Development Implementation

Contribute to improving the PHM model by identifying barriers, supporting cohort identification work, and feeding back operational issues.
Participate in audits, data quality improvement, and evaluation of physical health services.
To comply with all DPT policies, protocols, procedures relevant to the role.
Report any observed incidence of unprofessional behaviour, accidents/incidents, untoward occurrences or faulty equipment.
To participate professionally in service development and proposed service changes.
To complete all core training requirements and other appropriate training courses pertinent to the role, as agreed by the team leader

Responsibility for Finance, Equipment and Other Resources

Assist in maintaining safety and security of the environment.
Helping to maintain cleanliness and tidiness of the environment (including equipment).
To have knowledge and understanding of counter fraud.
The post holder will have no direct responsibility for finance, but they will need to adhere to relevant Trust policies on financial issues.
To use Trust NHS resources in a sustainable way.

Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management

Attend mandatory baseline and advanced physical health training programmes arranged in by external providers or the Trust for Band 3 staff.
Maintain competencies in:

Observations
Venepuncture
ECG
Infection control
Physical health monitoring SOPs

Engage in supervision and engage in personal responsibility for ongoing competency development.
To work (with daily supervision from an identified mental health practitioner) independently with people in their own homes and other settings in the community or as part of another role.
To actively participate in regular supervision from a mental health practitioner and an annual appraisal in accordance with Trust policy.
To participate in and support students learning along with other members of the team

Job description

Job responsibilities

Duties and Responsibilities

Communication and Working Relationship Skills

Work closely with Registered Nurses, Pharmacists, Non Medical Prescribers, GPs, VCSE partners and MDT colleagues.
Participate in MDT meetings as required to provide physical health updates and receive guidance.
Communicate sensitively with people who may experience anxiety, neurodiversity, psychosis or health related distress.
Record all results in the Physical Health Launchpad, SystmOne or EMIS, as appropriate.
Ensure clear, accurate and timely documentation.
Follow Trust procedures for blood sample labelling, ID verification, and any interim solutions referenced in PHM meeting actions.
Communicate effectively with people using services, considering any communication difficulties and responding appropriately.
Participate in, support and maintain positive interventions and activity programmes that improve quality of life and mental wellbeing.
Offer emotional support, advice, information and education to people using services, their carers and families, including signposting to other services.
Foster and maintain strong working relationships with other community teams, health and social care professionals and inpatient services, sharing relevant information appropriately.
Provide information and assistance to people using services and their carers to ensure they understand their rights, entitlements and care plan.
Communicate any changes in a persons presentation to the appropriate professional in a timely manner.
Provide NHS advice on national screening programmes e.g. breast screening, bowel screening etc

Analytical and Judgemental Skills

The post holder will be aware of and work within their own limits, and competencies.
Take part in the constant assessment of risk and management of risk in conjunction with the qualified staff.
Take part and be aware of Health and Safety matters as appropriate.
Be punctual for work and conduct themselves in a professional manner in accordance with Trust Policies.
Use resources appropriate to the needs of people using services.

Planning and Organisational Skills

Deliver brief interventions and health promotion conversations, including:

Smoking cessation or transition to safer alternatives
Weight management
Diet, hydration and exercise
Medication adherence
Engagement with structured physical activity offers
Screening programmes

Work alongside peer support workers, social prescribers and VCSE partners to encourage meaningful health behaviour change.
Support individuals who require enhanced engagement due to poor health literacy, social isolation or severe mental illness, as identified within CMHT discussions.
Maintain accurate records of all activity.
Liaise appropriately with other agencies to support the delivery of care.
Attend meetings and other communication events linked to the work of the team, as directed by the team leader.
Independently or jointly monitor a persons mental health to ensure safety. This may require intensive or frequent monitoring as directed by mental health practitioners and in accordance with the care plan.
Observe and report changes in mental health presentation to qualified staff so that the care plan remains up to date; recognise fluctuations in mental health.
Encourage social and physical activities as outlined in the care plan.
Promote independence and recovery.
Recognise signs of abuse and follow appropriate procedures to escalate concerns.
Participate in, support and maintain positive interventions and planned activity programmes to enhance quality of life.
Record contacts, interventions and observations on the electronic care record and seek professional validation when required.
Maintain up tod ate clinical knowledge relevant to the role and current mental health practice developments.

Responsibility for Patient/Client Care, Treatment and Therapy

Carry out routine physical health observations, including:

Blood pressure, pulse, temperature, height, weight, BMI
NEWS2 scoring
Waist circumference and metabolic monitoring
Physical side-effect screening using Trust approved tools (e.g., Lester Tool)

Support venepuncture pathways once trained, including baseline and follow up blood tests.
Assist with ECGs, ensuring appropriate preparation, positioning and patient support.
Support clozapine and depot monitoring clinics by collecting and recording physical health data in line with Trust SOPs.
Escalate abnormal or deteriorating physical health parameters to registered practitioners immediately.
Staff physical health monitoring clinics, including community hubs, CMHT bases and satellite locations.
Provide outreach or homebased visits for individuals unable to attend clinics, ensuring equitable access when clinically appropriate.
Support the hub and spoke PHM model, contributing to consistent practice across localities.

Responsibility for Policy and Service Development Implementation

Contribute to improving the PHM model by identifying barriers, supporting cohort identification work, and feeding back operational issues.
Participate in audits, data quality improvement, and evaluation of physical health services.
To comply with all DPT policies, protocols, procedures relevant to the role.
Report any observed incidence of unprofessional behaviour, accidents/incidents, untoward occurrences or faulty equipment.
To participate professionally in service development and proposed service changes.
To complete all core training requirements and other appropriate training courses pertinent to the role, as agreed by the team leader

Responsibility for Finance, Equipment and Other Resources

Assist in maintaining safety and security of the environment.
Helping to maintain cleanliness and tidiness of the environment (including equipment).
To have knowledge and understanding of counter fraud.
The post holder will have no direct responsibility for finance, but they will need to adhere to relevant Trust policies on financial issues.
To use Trust NHS resources in a sustainable way.

Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management

Attend mandatory baseline and advanced physical health training programmes arranged in by external providers or the Trust for Band 3 staff.
Maintain competencies in:

Observations
Venepuncture
ECG
Infection control
Physical health monitoring SOPs

Engage in supervision and engage in personal responsibility for ongoing competency development.
To work (with daily supervision from an identified mental health practitioner) independently with people in their own homes and other settings in the community or as part of another role.
To actively participate in regular supervision from a mental health practitioner and an annual appraisal in accordance with Trust policy.
To participate in and support students learning along with other members of the team

Person Specification

Physical Skills

Essential

Ability to carry out physical health observations accurately
Good communication skills, including with people who may be distressed, ambivalent, or socially isolated
Ability to work independently and within an MDT
Understanding of confidentiality, safeguarding, and infection control
Basic IT skills including electronic record systems
Mobility throughout the area covered by the trust

Knowledge and Skills

Essential

Knowledge of mental health and a basic understanding of physical health presentations.
Awareness of safeguarding principles
IT skills
Demonstrate an ability to make and sustain professional therapeutic relationships
Good communication and listening skills
Ability to work with people in a group and individual basis
Demonstrate an ability and awareness to maintain personal boundaries
Problem solving skills

Experience

Essential

Experience working in health or social care
Experience supporting individuals with mental health needs
Experience providing direct care or health support activities

Desirable

Experience in community or clinic based physical health services
Experience recording clinical data in electronic systems

Planning and Organisational Skills

Essential

Able to plan work, time management, completing records and recording observations etc.
To take leadership and direction from qualified staff.
To participate in unsupervised tasks and provide accurate feedback to relevant parties

Qualifications

Essential

GCSE English and Maths or equivalent
Care Certificate (or willingness to complete within 6 months)
Willingness to undertake venepuncture, ECG, and physical health training

Desirable

NVQ Level 3 in Health & Social Care
Previous training in physical health monitoring, phlebotomy, or ECG

Values

Essential

Compassionate, respectful, non judgmental approach
Commitment to inclusion and reducing health inequalities
Enthusiasm for improving physical health outcomes for people with severe mental illness
To be self-motivated.
Able to work changing shift patterns as required
To be maintain confidentiality, empathy, compassion and patience, towards individuals with mental health illness.
To always maintain professionalism.
To be patient and tolerant in challenging situations.

Person Specification

Physical Skills

Essential

Ability to carry out physical health observations accurately
Good communication skills, including with people who may be distressed, ambivalent, or socially isolated
Ability to work independently and within an MDT
Understanding of confidentiality, safeguarding, and infection control
Basic IT skills including electronic record systems
Mobility throughout the area covered by the trust

Knowledge and Skills

Essential

Knowledge of mental health and a basic understanding of physical health presentations.
Awareness of safeguarding principles
IT skills
Demonstrate an ability to make and sustain professional therapeutic relationships
Good communication and listening skills
Ability to work with people in a group and individual basis
Demonstrate an ability and awareness to maintain personal boundaries
Problem solving skills

Experience

Essential

Experience working in health or social care
Experience supporting individuals with mental health needs
Experience providing direct care or health support activities

Desirable

Experience in community or clinic based physical health services
Experience recording clinical data in electronic systems

Planning and Organisational Skills

Essential

Able to plan work, time management, completing records and recording observations etc.
To take leadership and direction from qualified staff.
To participate in unsupervised tasks and provide accurate feedback to relevant parties

Qualifications

Essential

GCSE English and Maths or equivalent
Care Certificate (or willingness to complete within 6 months)
Willingness to undertake venepuncture, ECG, and physical health training

Desirable

NVQ Level 3 in Health & Social Care
Previous training in physical health monitoring, phlebotomy, or ECG

Values

Essential

Compassionate, respectful, non judgmental approach
Commitment to inclusion and reducing health inequalities
Enthusiasm for improving physical health outcomes for people with severe mental illness
To be self-motivated.
Able to work changing shift patterns as required
To be maintain confidentiality, empathy, compassion and patience, towards individuals with mental health illness.
To always maintain professionalism.
To be patient and tolerant in challenging situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.