Job summary
We are seeking
a Band 3 Business Support Administrator within our innovative and supportive
Clinical Health Psychology & Neuropsychology Service, serving the Royal
Devon Universities HealthCare NHS Trust, based at Church Lane. Our trained
Clinical Psychologists, Neuropsychologists, Assistant Psychologists are often
based in inpatient rehabilitation centres, multi-disciplinary medical teams, or
in community services.
This is a full
time, maternity leave cover, fixed term contract role, covering 37.5 hours per
week (1 WTE) for 9 months. Interviews will take place on 19th March.
Main duties of the job
The
post holder will provide comprehensive administrative support to our team.
There will be an expectation for the post holder to be highly motivated,
flexible and multi-skilled with excellent organisational skills. The work is
varied, supporting clinicians, patients who contact the service, booking
appointments and managing a complex referral system. Excellent written and
verbal communication skills and a professional telephone manner are essential. One
day a week our team covers the Church Lane building reception.
Main
duties:
- Uploading to patient records
- Managing patient waiting lists
- Reception cover for the building
- Providing administration support to the
CHPN clinical team and Senior management
- Inbound and Outbound telephone contact
with patients and Healthcare Professionals
- Mailbox management
- Completing administration tasks through
the EPR
- Managing Post (sending, receiving and
scanning)
- Minute taking for service meetings and
MDT meetings
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Please see the attached Job
Description and Person Specification which will provide further information on
this role.
Job description
Job responsibilities
Please see the attached Job
Description and Person Specification which will provide further information on
this role.
Person Specification
Qualifications
Essential
- Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
Desirable
- ICDL (International Computer Driving License), or equivalent experience.
Experience
Essential
- Ability to prioritise workload and adapt to change when required.
- Previous experience of working within an administrative or secretarial team.
- Experience of dealing with confidential and complex information.
- Previous experience of working in a Healthcare or Social Care administrative setting.
- Excellent interpersonal and communication skills both written and verbal.
- Able to deal confidentially and tactfully with people at all levels.
- Ability to take and convey clear messages.
- Experience in dealing with people in distress in a calm and confident manner.
- Ability to recognise when other communication aids may be needed.
- Willingness to embrace new ways of working/changes.
- Understanding and respect of confidentiality in the workplace.
- Ability to work under pressure.
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations.
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision.
Desirable
- Ability to take accurate formal and informal minutes.
- Demonstrate good numeracy and literacy skills.
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments.
- Experience or understanding of creating electronic records, electronic filing systems.
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions.
- Ability to meet deadlines and to work under pressure.
- Exceptional organisational skills and ability to prioritise.
- Ability to work both independently and as part of a team.
- Ability to provide a high standard of secretarial support for meetings - e.g. organising, booking venues and minute taking.
- Knowledge of our business and how it supports patient care.
Person Specification
Qualifications
Essential
- Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
Desirable
- ICDL (International Computer Driving License), or equivalent experience.
Experience
Essential
- Ability to prioritise workload and adapt to change when required.
- Previous experience of working within an administrative or secretarial team.
- Experience of dealing with confidential and complex information.
- Previous experience of working in a Healthcare or Social Care administrative setting.
- Excellent interpersonal and communication skills both written and verbal.
- Able to deal confidentially and tactfully with people at all levels.
- Ability to take and convey clear messages.
- Experience in dealing with people in distress in a calm and confident manner.
- Ability to recognise when other communication aids may be needed.
- Willingness to embrace new ways of working/changes.
- Understanding and respect of confidentiality in the workplace.
- Ability to work under pressure.
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations.
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision.
Desirable
- Ability to take accurate formal and informal minutes.
- Demonstrate good numeracy and literacy skills.
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments.
- Experience or understanding of creating electronic records, electronic filing systems.
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions.
- Ability to meet deadlines and to work under pressure.
- Exceptional organisational skills and ability to prioritise.
- Ability to work both independently and as part of a team.
- Ability to provide a high standard of secretarial support for meetings - e.g. organising, booking venues and minute taking.
- Knowledge of our business and how it supports patient care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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