Devon Partnership NHS Trust

Support Worker

The closing date is 23 February 2026

Job summary

Redhills House in Exeter offers a welcoming, safe and friendly environment for people who are experiencing a mental health crisis and who need a short period of intensive support away from home.

We are open 24/7 every day of the year.

Our main aim is to help service users manage and resolve their crisis through assessment and treatment in a homely environment.

Main duties of the job

he support worker will provide direct therapeutic engagement to services users in crisis, supporting them in a co-constructed manner, to move away from the crisis point and focus on desired future goals and solution building.

As part of the Crisis House Team, you will develop strong links with carers and other networks to support the service user to develop a co-produced management plan that allows them to contain their current crisis and build on existing skills and community links to further support their future management and wellbeing.

The support worker will assist in the day to day running of the Crisis House environment and will ensure that all service users maintain their activities of daily living.

The support worker will be supervised by the House Manager and will be closely supported as necessary in the management of risks and the deteriorating service user, by the Home Treatment team.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

09 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,465 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-26-0045

Job locations

Redhills House

Exwick Road

Exeter

EX4 2DA

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Communication and Working Relationship Skills

Essential

1. Demonstrate an ability to make and sustain professional therapeutic relationships
2. Good communication and listening skills
3. Ability to work with people in a group and individual basis
4. Good written communication.
5. Able to work in a team effectively

Qualifications

Essential

1. NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
2. Other evidence of training or development relevant to working within mental health settings

Experience

Essential

1. Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
2. Previous care experience with people who have Mental Health difficulties.
3. Knowledge of mental health and a basic understanding of physical health presentations.

Person Specification

Communication and Working Relationship Skills

Essential

1. Demonstrate an ability to make and sustain professional therapeutic relationships
2. Good communication and listening skills
3. Ability to work with people in a group and individual basis
4. Good written communication.
5. Able to work in a team effectively

Qualifications

Essential

1. NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
2. Other evidence of training or development relevant to working within mental health settings

Experience

Essential

1. Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
2. Previous care experience with people who have Mental Health difficulties.
3. Knowledge of mental health and a basic understanding of physical health presentations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.